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5 Posts

01-23-2012

United Kingdom

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E520 Bluetooth after fresh Windows install

2012-01-23, 13:32 PM

Hi Everyone,

 

Today I installed a new SSD into my mSATA slot and as such needed to installl windows 7 onto it, rather than my hard disk. As I couldn't figure out how to do this using the Lenovo recovery, I borrowed a windows 7 CD and put a fresh install onto my SSD, before reformatting the HD.

 

Everything has worked perfectly, except that my bluetooth chip no longer apppears in device manager and if I try to install the drivers from the Lenovo website it doesn't detect my chip and won't install.

 

It is definitely turned on in BIOS and as far as I can tell there is no hardware switch that needs to be changed. If I open the hotkey program for wireless  it only displays my Wifi (I think bluetooth used to be in it?)

 

Any help would be much appreciated.

 

(On a side note, is there any way to email/chat to Lenovo support directly?)

 

Jamie

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12 Posts

01-09-2012

Slovakia

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Re: E520 Bluetooth after fresh Windows install

2012-01-23, 14:36 PM

Hello,

 

I remember having no bluetooth in Device Manager after clean install myself.


wrote:
If I open the hotkey program for wireless  it only displays my Wifi (I think bluetooth used to be in it?)

Yes, bluetooth should appear in Individual control. Did you install Intel Chipset Device Software? Though I'm not really an expert, it may help Windows 7 to recognize the device.

 


(On a side note, is there any way to email/chat to Lenovo support directly?)


I've never tried that but here are some phone numbers...

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5 Posts

01-23-2012

United Kingdom

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Re: E520 Bluetooth after fresh Windows install

2012-01-23, 20:15 PM
I hadn't but have no and still no luck unfortunately. I managed to install the drivers by finding a different exe but again, no luck. The bluetooth helper won't start at all.
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12 Posts

01-09-2012

Slovakia

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Re: E520 Bluetooth after fresh Windows install

2012-01-23, 21:24 PM

Hi again,

 

Honestly, don't know. Allowing BT via the Wireless Radios program is pretty much a standard procedure and can say it worked for me back then. I would try to reinstall Hotkey Features Integration.

 

Good luck.

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5 Posts

01-23-2012

United Kingdom

15 Signins

81 Page Views

  • Posts: 5
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  • Message 5 of 7

Re: E520 Bluetooth after fresh Windows install

2012-01-24, 0:49 AM

Thanks for your help. It worked in a live Ubuntu so its not a hardware problem, will call them tomorrow for more assistance...

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7 Posts

04-19-2012

Breza

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Re: E520 Bluetooth after fresh Windows install

2012-05-29, 14:26 PM

Do you have "access connection" installed?

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237 Posts

04-23-2008

United States of America

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Re: E520 Bluetooth after fresh Windows install

2012-07-26, 4:58 AM

Press F9 and turn on bluetooth under "Individual Control"


I am a former employee not a support professional so any help I offer here is as a fellow user.
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