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03-01-2021

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IR camera doesn't work

2021-03-02, 20:58 PM

Hi all.

I have bought my E14 20TA laptop a few days ago. At first time I have tried IR camera it worked. After that, I think Windows have made same updates and I have installed Zoom. 

Now IR cam doesn't. In device manager it is installed properly. It has the newest drivers. I've updated all Lenovo drivers update that were available even BIOS but my IR cam doesn't work at all. Web cam works OK. 

Have anyone the same problem?

TIA guffi 

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4252 Posts

08-02-2018

Singapore

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Re:IR camera doesn't work

2021-03-03, 23:11 PM


Essentially this should work depending on the application options since the IR camera uses heat sensors. As long as the ambient background is cooler than the object in front then this should not be an issue.


Jwes_Lenovo



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4252 Posts

08-02-2018

Singapore

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Re:IR camera doesn't work

2021-03-03, 11:23 AM

Hello guffi!


Welcome to community forums


Are you having trouble with facial recognition? If yes, could you provide more details? Which version of Windows 10 are you currently running on your machine? 
Try running the update from the Lenovo Vantage app and install all available updates.



Jwes_Lenovo



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7 Posts

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Poland

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Re:IR camera doesn't work

2021-03-03, 16:31 PM

 

 

I haven't tried facial recognition. I use webcam/IR cam for skype/zoom in dark room. I think that it worked at first time but after a while it has failed.

I use WIn 10 Pro PL (polish) compilation: 19042.804, Windows Feature Experience Pack 120.2212.551.0.

In Device Manager IR cam is installed without any errors/problems. In Lenovo Vantage app everything is up to date. 

I can see that there was an update: Integrated Camera Driver for Realtek (Windows 10 Version 1809 or Later) - 10 [64] - 10.0.19041.20164. Maybe it is a problem?

Any suggestions?

 

guffi

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7 Posts

03-01-2021

Poland

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Re:IR camera doesn't work

2021-03-03, 16:49 PM

But now I'm not sure if IR camera worked in the beggining

 

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4252 Posts

08-02-2018

Singapore

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Re:IR camera doesn't work

2021-03-03, 23:11 PM


Essentially this should work depending on the application options since the IR camera uses heat sensors. As long as the ambient background is cooler than the object in front then this should not be an issue.


Jwes_Lenovo



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0 person found this solution to be helpful.

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7 Posts

03-01-2021

Poland

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Re:IR camera doesn't work

2021-03-04, 20:53 PM

OK it works. It has red light LED when its switched on. It works during facial recognition. I thought it should be light to help cam (e.g. in zoom) when it's dark.

Thank you.

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4252 Posts

08-02-2018

Singapore

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Re:IR camera doesn't work

2021-03-04, 22:54 PM

You're very much welcome. 

 

Cheers!

 

 

 

Jwes_Lenovo



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