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6 Posts

03-03-2016

Preston, UK

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No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 15:05 PM

Just purchased a Thinkpad E550 and having instaled all the Windows 7 updates, I upgraded to Windows 10. Everything 'seemed' to be working well and I really like the look of Windows 10.

However, several users here have multiple (2) monitors connected to their laptops when at the office and one when at remote sites. So this is a must have.

When I tried to connect either a monitor or projector to the VGA or HDMI port I get 'No Signal'. It works perfectly well with Windows 7.

Checking in Device Manager I find an exclamation mark on the driver, so I tried to update it. It is the most up to date (31/08/2016 Ver: 10.18.15.4281) but in properties I get the message:

 

'Windows will not install driver

Intel HD Graphics 5500

Windows has stopped this device because it has reported problems (code 43)' 

 

Ran every update on the laptop Chipset, BIOS etc.

Uninstalled the driver, downloaded the latest from the Lenovo support site, but still it installs the Microsoft Graphics driver.

Tried to install the driver from the Intel site, but get the message directing me to use the manufacturers driver.

At a complete loss and with the laptop under warranty I called Lenovo Support, who then proceeded to reinstall the driver. Same problem - No VGA output No HDMI output!

They then told me to roll back to Windows 7. THAT IS NOT A SOLUTION.

I did and low and behold the external ports work as normal.

 

Has anybody manged to get their Lenovo E550 (or ANY laptop) with Intel HD Graphics 5500 to work with an external monitor or projector through the VGA or HDMI port?

If so please tell me how.

 

Thanks for your time

KCL

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6 Posts

03-03-2016

Preston, UK

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  • Posts: 6
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Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-04, 12:34 PM

Success!!

 

The solution is:

 

Do not upgrade to Window 10 and then try to update the graphics driver as Windows 10 keeps installing the naff Microsoft driver.

Uninstall and delete the driver while still in Windows 7 (the lenovo driver) and then install the latest from the Intel site (as per your link Betreff) which is for Windows 7/8.1/10.

Redo the Windows 10 upgrade and then make sure that Microsoft cannot automatically install any of its device driver updates.

http://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

 

I did this, plugged a projector into the VGA port and it works as it should.

 

I am sure this is just the first of many little headaches Microsoft will cause me as we upgrade to Windows 10.

 

Thanks for your help Betreff :smileywink:

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10645 Posts

10-28-2014

Germany

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Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 15:27 PM

Hello KCL,

 

please install the newest driver from intel.

Befor installing, delete the old driver and uninstall the driver from lenovo. Then the Intel driver should be used.

 

 

Bitte belohne hilfreiche Antworten mit einem Daumen hoch und markiere die beste Antwort/Lösung mit Als Lösung markieren!

Nehme zudem gern an der aktuellen Umfrage teil, um uns zu bewerten!

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6 Posts

03-03-2016

Preston, UK

6 Signins

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  • Posts: 6
  • Registered: ‎03-03-2016
  • Location: Preston, UK
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  • Message 3 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 15:59 PM

If I try to install the driver from the Intel site I get:

"The computer does not meet minimum requirements for installing the software."

(I think this was the message. I have had to roll back to Windows 7 just to get some work done!)

Which from various post from other sites always get the response to go to the manufacturer's site - Lenovo. Which are useless and have up until now cost me two days messing around.
They really should mark this laptop up as DOES NOT WORK WITH WINDOWS 10, rather than advertising 'Upgrade to the new Windows 10', until they can get a driver that works.

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10645 Posts

10-28-2014

Germany

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Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 16:48 PM

Which driver did you use?

 

This one?

https://downloadcenter.intel.com/download/25484/Intel-Grafik-Treiber-f-r-Windows-7-8-1-10-15-40-

Bitte belohne hilfreiche Antworten mit einem Daumen hoch und markiere die beste Antwort/Lösung mit Als Lösung markieren!

Nehme zudem gern an der aktuellen Umfrage teil, um uns zu bewerten!

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6 Posts

03-03-2016

Preston, UK

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  • Message 5 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 17:12 PM
Yes, but I got the "The computer does not meet minimum requirements for installing the software."
message
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10645 Posts

10-28-2014

Germany

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  • Message 6 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-03, 17:41 PM

Then try the update utility by Intel:

http://www.intel.com/content/www/us/en/support/detect.html

 

Maybe it get the right drivers for you.

Bitte belohne hilfreiche Antworten mit einem Daumen hoch und markiere die beste Antwort/Lösung mit Als Lösung markieren!

Nehme zudem gern an der aktuellen Umfrage teil, um uns zu bewerten!

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6 Posts

03-03-2016

Preston, UK

6 Signins

71 Page Views

  • Posts: 6
  • Registered: ‎03-03-2016
  • Location: Preston, UK
  • Views: 71
  • Message 7 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-04, 11:37 AM
I already tried the Intel utility. It only finds the Wlan & Bluetooth drivers.
I have imaged back to windows 7 and have uninstalled the graphic driver (easier in windows 7 to get back to no driver) and installed the windows 7/8.1/10 driver (15.40) from Intel and I am now trying the windows 10 upgrade again and before any updates will set windows update to never install updated drivers (hopefully that is where the problem is).
As always, it's Microsoft - so fingers crossed!
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6 Posts

03-03-2016

Preston, UK

6 Signins

71 Page Views

  • Posts: 6
  • Registered: ‎03-03-2016
  • Location: Preston, UK
  • Views: 71
  • Message 8 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-04, 12:34 PM

Success!!

 

The solution is:

 

Do not upgrade to Window 10 and then try to update the graphics driver as Windows 10 keeps installing the naff Microsoft driver.

Uninstall and delete the driver while still in Windows 7 (the lenovo driver) and then install the latest from the Intel site (as per your link Betreff) which is for Windows 7/8.1/10.

Redo the Windows 10 upgrade and then make sure that Microsoft cannot automatically install any of its device driver updates.

http://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

 

I did this, plugged a projector into the VGA port and it works as it should.

 

I am sure this is just the first of many little headaches Microsoft will cause me as we upgrade to Windows 10.

 

Thanks for your help Betreff :smileywink:

0 person found this solution to be helpful.

This helped me too

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10645 Posts

10-28-2014

Germany

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  • Posts: 10645
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  • Message 9 of 9

Betreff: No working Intel HD Graphics 5500 driver for Thinkpad E550 on Windows 10!!!

2016-03-04, 15:08 PM

Thanks for sharing your solution.

That's the reason, why I am prefer to clean install, instead of upgrading.

Bitte belohne hilfreiche Antworten mit einem Daumen hoch und markiere die beste Antwort/Lösung mit Als Lösung markieren!

Nehme zudem gern an der aktuellen Umfrage teil, um uns zu bewerten!

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