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4 Posts

06-16-2012

Italy

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Noob...: Optiarc CD/DVD reader on E520

2012-06-23, 11:25 AM

Hi everybody !

 

on my new E520 (on which I have recently reinstalled Win 7 Pro) I can't use my dvd reader, it doesn't show up anywhere.

In the Control Panel I found that indeed there's a problem with the device:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)

 

The device is a Optiarc DVD RW AD-7740H ATA

 

I tried updating the driver but ...no success...

 

Can you help ?

Thanks !

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229 Posts

05-22-2012

Hong Kong

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Re: Noob...: Optiarc CD/DVD reader on E520

2012-06-25, 11:51 AM
Hi mdellavolta,

Please try to boot a disc to isolate hardware/software issue. For more information, please kindly contact local lenovo for further assistance.

Fred
T61 + X201i
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4 Posts

06-16-2012

Italy

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Re: Noob...: Optiarc CD/DVD reader on E520

2012-06-26, 18:37 PM

It must be a software issue.

The reader is correctly recognized by Ubuntu !

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2651 Posts

03-21-2012

Malaysia

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Re: Noob...: Optiarc CD/DVD reader on E520

2012-06-27, 3:29 AM

hi mdellavolta,

 

Upon grading to the Win7 pro, did you use an Orignal Cd or a downloaded Image. Its uncertain to why its it not reading the drive after the installation. You did mention in your post it appears to be working when u ran UBUNTU. I agree that does eliminate that it is a Hardware issue.

 

It this Regards You may want to try updating your BIOS. Currently there is a new BIOS available that was released earlier this year. You download the new BIOS from the link below.

 

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014906

 

Do let me know how it goes,

 

Regards

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2651 Posts

03-21-2012

Malaysia

2405 Signins

55976 Page Views

  • Posts: 2651
  • Registered: ‎03-21-2012
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Re: Noob...: Optiarc CD/DVD reader on E520

2012-07-06, 1:04 AM

hi mdellavolta,

 

Just want to check if you tried updating the bios of your machine? Did you see any changes. Do post your updates.

 

Regards

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