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9429 Posts

09-04-2014

SK

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-25, 11:34 AM

 wrote:

To: Administrator 

Sy to be so offensive, but - are you sure you are not joking?
Drivers recomended 25.20.15012.2005(win) aka 18.50.12.02(amd) are "latest lenovo",
 
 but not latest AMD 26.20.11015.5009(win) aka 19.5.2(amd).
Above you are told both of them are used by some users (25-silovi4, 26-ilter) with no positive results,
the only solution we found is reverse bios to 1.13, which is functional regadless of used drivers, 
 
we are almost sure that problem is not (amd) drivers, but (lenovo!!!) bios- 
and you dare reccomend us to use drivers we have already tested with negative results?
You must be joking - no doubt.
 
 

 


 wrote:

Thanks everybody,

 

The advice has come back to install the below driver which is currently the latest available on the Lenovo site

https://pcsupport.lenovo.com/sk/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E580-TYPE-20KS-20KT/downloads/DS501819

 


 If it helps you to understand better; "advice has come back" makes it pretty clear that I was passing on a request doesn't it?

 

Now, some don't have the above driver installed, by their own admission which is fine, and others have it installed but we, and especially the engineers, don't know whether or not that is the version from the AMD site or the Lenovo site's version which will have been modified before being released. It is always good practice to ensure that everybody is on the same page before making 1-to-1 comparisons, I hope you can agree and that explains the purpose behind the non-offensive request.

 

Tip: If you wish to be treated like a troll please continue behaving as you are.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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29 Posts

01-05-2019

PL

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-25, 15:52 PM

I wouldn't call that behaviour trolling. @ttsoftt was wenting his reasonable frustration due to the fact that for quite a long time nobody seemed to be really interested in helping solve this problem, beside users themselves, and after all that we get a suggestion to do something wich doesn't make sense from our perspective.

Anyway, I have installed latest bios version and AMD drivers from Lenovo. I'll try to do some proper testing and will report back when I'm sure about the results.

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1 Posts

07-25-2019

TN

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-28, 11:37 AM

Hi,

 

I think this is getting too frustrating not being able to work conveniently on a laptop bought 2 months ago, it's also really disappointing seeing such bad Lenovo support who don't even give regular updates about it. At least could you please tell us the return/exchange policy for this laptop since as a developer I'm not able to work properly on this laptop and I think that I've waited enough though without any concrete solution. Well, I hope you there is a return/exchange policy at all.

 

Regards

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13 Posts

07-02-2019

TR

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-28, 18:27 PM

 wrote:

Thanks everybody,

 

The advice has come back to install the below driver which is currently the latest available on the Lenovo site

https://pcsupport.lenovo.com/sk/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E580-TYPE-20KS-20KT/downloads/DS501819

 

From the readme:

<25.20.15012.2005> (R0PAV14W)
- (New) Update to RS5 WHQL driver.
- (Fix) Fixed never crash issue BSOD 0x50 

<24.20.13006.4> (R0PAV13W)
- (New) Update to RS4 WHQL driver.
- (Fix) Fixed Windows cannot find "Bin64\intallManagerAPP.exe" error message pop up issue.


Hi Andy,

I'm constantly checking and updating all of my drivers from lenovo vantage and sometimes I manually check it from the website you sent. When I saw BIOS update started this problem, I started updating AMD drivers whenever it is updated. That's why I'm with latest version but still no luck.

Regards,
İlter

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37 Posts

07-29-2019

EG

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 4:43 AM

I have just bought Lenovo ThinkPad E590 laptop with Radeon RX 550x graphics card and I'm facing the same exact issue with the same symptoms, I tried every possible suggested action however failed because my laptop doesn't have the Bios driver version that you roll back into to solve the issue.

 

I had to completely disable my graphics card from Device Manager and rely only on the integrated graphics card which is waste of resources, we need to escalate this as I can see the issue has been going into circles without any development/confirmation from Lenovo engineers.

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17 Posts

11-03-2018

CZ

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 8:14 AM

To: Tomy_Silver I did not catch: "my laptop doesn't have the Bios driver version that you roll back into". Neither our has, it´s mentioned above as URL on lenovo site for download. Process is quite simple, 1) download, 2)restart, open setup on start to get to BIOS config, allow bios reverse (just checkbox), 3) get to win... run downloaded. After that you should be on 1.13 and problem solved. Enjoy

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17 Posts

11-03-2018

CZ

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 8:21 AM

Administrator

"we need to escalate this as I can see the issue has been going into circles without any development/confirmation from Lenovo engineers" - More than a year - no support! This is exactly why i am so upset :-(

Admin note; profanity / implied profanity edited.

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17 Posts

11-03-2018

CZ

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 8:26 AM

To Patt0Any testing results? I am ready to make my appologise to admin, if positive; but i am afraid it would not be this day agenda yet:-(

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37 Posts

07-29-2019

EG

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 16:44 PM

 wrote:

To: Tomy_Silver I did not catch: "my laptop doesn't have the Bios driver version that you roll back into". Neither our has, it´s mentioned above as URL on lenovo site for download. Process is quite simple, 1) download, 2)restart, open setup on start to get to BIOS config, allow bios reverse (just checkbox), 3) get to win... run downloaded. After that you should be on 1.13 and problem solved. Enjoy


To: ttsoftt
I cannot roll back to 1.13 because my laptop is E590 not E580 and I don't have the mentioned driver in E590 version history.

So I tried yesterday all of them :D and it was just a huge waste of time :(

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43 Posts

02-11-2016

CA

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Re: Thinkpad E580 - Radeon RX 550 performance issue

2019-07-29, 17:18 PM
It's probably because his device was released after bios 1.13, so this version is not available for it.
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