Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: 11e (Windows), 13, E and Edge series Laptops
All Forum Topics
Options

5 Posts

03-28-2021

Malaysia

6 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎03-28-2021
  • Location: Malaysia
  • Views: 20
  • Message 1 of 10

Thinkpad E585 black screen when power on

2021-03-28, 8:03 AM

Hi all, need some help. I’ve a thinkpad e585 about 2 years old, was working fine until the recent windows 20h2 update, after the update finished, laptop restated and stuck on the Lenovo splash screen and there’s a beeping sound, nothing works when I click esc or any other buttons on my keyboard, so I hold the power button to force shutdown. After that when i try to power on again, the light is on for power button and caps lock but there’s no splash screen, just a black screen and no beeping sound. The thermo fan spins up for a few seconds and stopped after awhile. Tried removed built in battery and replug in, remove cmos battery, change ram slot, shift f8, win+ shift + Ctrl + b, nothing works tho. 

 

anyone having the same issue or any idea what’s the issue ? 

Reply
Options

2 Posts

06-09-2019

Cambodia

4 Signins

17 Page Views

  • Posts: 2
  • Registered: ‎06-09-2019
  • Location: Cambodia
  • Views: 17
  • Message 2 of 10

Re:Thinkpad E585 black screen when power on

2021-03-28, 11:28 AM

I have problem that too. please lenovo help

Reply
Options

5 Posts

03-28-2021

Malaysia

6 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎03-28-2021
  • Location: Malaysia
  • Views: 20
  • Message 3 of 10

Re:Thinkpad E585 black screen when power on

2021-03-28, 11:46 AM
Really ? What’s your computer model ?
Reply
Options

1 Posts

03-28-2021

United States of America

2 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎03-28-2021
  • Location: United States of America
  • Views: 10
  • Message 4 of 10

Re:Thinkpad E585 black screen when power on

2021-03-28, 16:15 PM

Mine is a ThinkPad E580 with the same issue since last system update. Login screen appears with CTRL+ALT+DEL but disappears to black after password. Very frustrating since Lenovo Vantage tool says all is up to date. Launching Task Manager sometimes helps, but mostly this is a rinse-and-repeat process until it starts again. Lenovo, PLEASE RESPOND.

Reply
Options

2 Posts

06-09-2019

Cambodia

4 Signins

17 Page Views

  • Posts: 2
  • Registered: ‎06-09-2019
  • Location: Cambodia
  • Views: 17
  • Message 5 of 10

Re:Thinkpad E585 black screen when power on

2021-03-30, 2:00 AM

Thinkpad E490

Reply
Options

5 Posts

03-28-2021

Malaysia

6 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎03-28-2021
  • Location: Malaysia
  • Views: 20
  • Message 6 of 10

Re:Thinkpad E585 black screen when power on

2021-03-30, 5:45 AM

Any help ? Lenovo 

Reply
Options

2 Posts

04-10-2021

New Zealand

2 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎04-10-2021
  • Location: New Zealand
  • Views: 20
  • Message 7 of 10

Re:Thinkpad E585 black screen when power on

2021-04-10, 8:28 AM

exact same problem, and the exact same model
(e585) I started a "BIOS" update this morning (thought it would take 5 mins) so 15 mins later I installed the 20h2, restarted and then got the beeps, they freaked me out so I panicked and pressed the power button once, that made the beeps bug out a bit so I panicked even more and force shutdown.

Maybe slightly different situation however i believe it is still the same problem

1) I think the beeps might have something to do with the BIOS.

2) I have asked Microsoft and their 'community advisors' about it and they said something about the hardware being incompatible or something like that.
they said to just go see someone who could take it apart and fix it. I really want to avoid that because that might be expensive. so....

Reply
Options

2 Posts

04-10-2021

New Zealand

2 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎04-10-2021
  • Location: New Zealand
  • Views: 20
  • Message 8 of 10

Re:Thinkpad E585 black screen when power on

2021-04-23, 4:57 AM

I recently created a support ticket with Lenovo about this, this is their reply:




Did you say that removing the CMOS battery didn't work? If that is the case I might just pay them to service it...

Reply
Options

5 Posts

03-28-2021

Malaysia

6 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎03-28-2021
  • Location: Malaysia
  • Views: 20
  • Message 9 of 10

Re:Thinkpad E585 black screen when power on

2021-04-24, 0:27 AM

Hi all, I solved my problem. It’s the bios/firmware issue. I chipped of the bios chip and flash it with the firmware.bin and now it works again!! Thanks

Reply
Options

5 Posts

03-28-2021

Malaysia

6 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎03-28-2021
  • Location: Malaysia
  • Views: 20
  • Message 10 of 10

Re:Thinkpad E585 black screen when power on

2021-04-24, 3:01 AM
Probably the same issue, I solved mine
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms