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ThinkPad NotebooksThinkPad: 11e (Windows), 13, E and Edge series Laptops
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2 Posts

05-05-2011

Finland

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Re: Touchpad

2011-05-10, 12:27 PM

There is no option to enable/disable the touchpad in bios. I have also updated the bios.

 

Link to picture

 

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

 

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40 Posts

05-19-2010

Texas, USA

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  • Message 162 of 243

Re: Touchpad

2011-05-10, 14:06 PM

If this is a brand new machine, you should call the warranty support center regarding your non-working track pad.

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=migr-4hwse3

They will likely be the fastest way to resolve the issue

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18 Posts

06-02-2011

AU

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  • Message 163 of 243

Re: Touchpad

2011-06-06, 0:39 AM

I got one of the new Edge's 420 (i3 SandyBridge) last week and I'm too having problems with the touchpad (and trackpoint).
The touchpad works intermittently and freezes most of the time. I've tried updating the driver, changing to the Synaptics driver, changing the settings as mentioned by JameZ but it's still unresponsive.
On top of that the 2-finger scrolling almost never works and some times when I try to use it it gives me the "zoom tool"...

The trackpoint works a lot better but it has given me problems too. Twice it has seemingly disable my keyboard (every time I pressed a Key it launched a shortcut but wouldn't type) and a few times when using the middle button to scroll it has started zooming in an out like crazy.

I'm afraid I'm going to have to send the unit back for repair after having waited impatiently for it for almost 2 weeks. If I did that (send it back for repair) what are people experiences time-wise? Did it take long for Lenovo to fix it and return it?

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18 Posts

06-02-2011

AU

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  • Message 164 of 243

Re: Touchpad

2011-06-07, 1:18 AM

I THINK I FOUND IT!

Googling around trying to find a cause (and hopefully a solution) for all these issues that people have been having with the TrackPad on their Edge's I found this http://forums.lenovo.com/t5/ThinkPad-Edge/Touchpad-issue-not-resolved-what-are-my-options/m-p/302060/message-uid/302060/highlight/true#U302060.

I went into the BIOS, Power and then disabled "PCI Express Power management" and lo and behold my TrackPad now works all the time!

I think it's obviously something wrong on the PCIe Power saving so maybe a new BIOS will fix this and we can enable the feature?

In the meantime, disabling it seems to do the trick.

It would be great if someone else having this problem could try this fix and report whether it works or if it's only me.

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31 Posts

06-07-2011

Santa Barbara, CA

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Re: Touchpad

2011-06-09, 6:11 AM

What is the PCI Express Power Managment (good to know before I turn it off)

 

I am getting very frustrated with this touchpad not working, cursor moving everywhere, not being able to click... this computer is fast becoming useless as I don't want some random thing to happen such as an email to a client getting screwed up and sent because the touchpad went crazy

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31 Posts

06-07-2011

Santa Barbara, CA

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  • Message 166 of 243

Re: Touchpad Problem Could Be Software / Driver Related

2011-06-10, 16:18 PM

Yesterday I booted in safe mode - and the touchpad problem was resolved (at least in the two hours that I worked on the computer.)

 

So my understanding is that the problem is software related - which I take is why turning off various features also resolves the problem as pointed out two posts previous to this.

 

Considering the problem occured for me from the initial startup of the computer - before I had installed any new applications or drivers - the problem is with software / drivers being shipped from the factory.

 

Is there a proper fix coming that corrects the situation without having to run in safe mode or turning off features?

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9644 Posts

12-27-2009

CA

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  • Message 167 of 243

Re: Touchpad Problem Could Be Software / Driver Related

2011-06-10, 23:02 PM
Does updating to the 15.3.6.0 Synaptics UltraNav driver help?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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31 Posts

06-07-2011

Santa Barbara, CA

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Re: Touchpad Problem Could Be Software / Driver Related

2011-06-15, 5:12 AM

Thanks for the advice about trying the 15.3.6 driver - have not done that due to issues mentioned in the Edge X Forum -

 

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-touchpad-Can-t-right-click-drag-with-more-than-one-stroke/td-p/439913

 

 

 

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31 Posts

06-07-2011

Santa Barbara, CA

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  • Message 169 of 243

Re: Touchpad Problem Could Be Software / Driver Related

2011-06-16, 7:15 AM

Well I take that back about the trackpad working fine in safe mode - it does NOT work fine in safe mode. Similar problems - no response from the trackpad and trackpad deciding to do random things (move the cursor, select items...)

 

On the Edge X forum there is a discussion about the new driver causing new problems - so that is not a good fix.

 

When I called tech support today to discuss this problem (the new driver has problems, running in safe mode has problems...) I was told that Lenovo tech support is hardware only, so I need to find Lenovo software tech support - and unfortunately hardware tech did not have that phone number or email and I cannot seem to find anything on the site about Lenovo software support.

 

So does anyone know if there is a proper fix (which would mean that the trackpad functions as it should without having to turn off power management, bus management, etc...)

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18 Posts

06-02-2011

AU

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Re: Touchpad Problem Could Be Software / Driver Related

2011-06-16, 7:36 AM
I thought I had fixed it by disabling the PCI Express Power Management option in the BIOS but the problem persisted (although it wasn't as bad as before)so I ended up calling support and the E420 is now with Lenovo's tech support being fixed.
I'll keep you updated on the progress.
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