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4 Posts

05-10-2021

Georgia

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TouchPad Buttons Not Working

2021-05-10, 10:51 AM

Hello, I installed ELAN drivers for my ThinkPad E14 Gen2(Type:20TA) and my trackpad buttons(Left, Middle, Right) stopped working, the trackpad itself works perfectly, when I open BIOS the buttons start working again also when I`m on the lock screen it works there too... I tried to uninstall the drivers and reinstall them, but nothing seems to work, what can I do?

Thanks in advance.

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2834 Posts

03-11-2020

Greece

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Re:TouchPad Buttons Not Working

2021-05-10, 10:57 AM

Hi BitsuBOA,

 

Welcome to the Community Forums.

 

Here's a few steps you can try to remedy the issue:

 

Step 1. Disabling Automatic Hardware Driver update.
- Right click the Windows Icon, select the "Search" Function.
- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.
- Click the "System Icon"
- Navigate to "Advanced System Settings" -> "Hardware"
- Click "Device Installation Settings" and Select "No"
**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates rolling.

 

Step 2. Updating all HID and I2C drivers.
- Press the Windows key + X and select "Device Manager"
- Expand "Human Interface Device"
- Right click "HID Compliant touch pad" / "I2C hid" and/or "Human Interface Device.
- Right click and select properties, then select the drivers tab, and then "Rollback Drivers" if available.
- Check if the touchpad comes back, if not, then continue back to the same location and continue below:
- Select "Update Drivers"
- Select "Browse my computer for driver software"
- Select "Pick from a list of available drivers on my computer"
- Select the newest mouse/touch related drivers for the "HID Compliant Touch pad/Human Interface Devices" if applicable. If not, leave it be.
- Select the newest I2C related driver for any of the "I2C / I2C HID" on the list..

 

Step 2.1 Uninstalling the touchpad/HID device with drivers.
- Press the Windows key + X and select "Device Manager"
- Expand "Human Interface Device"
- Right click "HID-Compliant Touch pad" and/or anything that has "I2C HID", eLan or Synaptics infront of it.  I.e :  "Synaptics HID Device".
- Select "Uninstall" , If prompted to uninstall drivers associated with the device, tick the box and continue.
- Expand "Mice and other pointing devices" and do the same for  "HID-Compliant mouse"
- Perform a restart of the laptop. 

 

Regards

 

Voithos



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2834 Posts

03-11-2020

Greece

326 Signins

14351 Page Views

  • Posts: 2834
  • Registered: ‎03-11-2020
  • Location: Greece
  • Views: 14351
  • Message 2 of 6

Re:TouchPad Buttons Not Working

2021-05-10, 10:57 AM

Hi BitsuBOA,

 

Welcome to the Community Forums.

 

Here's a few steps you can try to remedy the issue:

 

Step 1. Disabling Automatic Hardware Driver update.
- Right click the Windows Icon, select the "Search" Function.
- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.
- Click the "System Icon"
- Navigate to "Advanced System Settings" -> "Hardware"
- Click "Device Installation Settings" and Select "No"
**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates rolling.

 

Step 2. Updating all HID and I2C drivers.
- Press the Windows key + X and select "Device Manager"
- Expand "Human Interface Device"
- Right click "HID Compliant touch pad" / "I2C hid" and/or "Human Interface Device.
- Right click and select properties, then select the drivers tab, and then "Rollback Drivers" if available.
- Check if the touchpad comes back, if not, then continue back to the same location and continue below:
- Select "Update Drivers"
- Select "Browse my computer for driver software"
- Select "Pick from a list of available drivers on my computer"
- Select the newest mouse/touch related drivers for the "HID Compliant Touch pad/Human Interface Devices" if applicable. If not, leave it be.
- Select the newest I2C related driver for any of the "I2C / I2C HID" on the list..

 

Step 2.1 Uninstalling the touchpad/HID device with drivers.
- Press the Windows key + X and select "Device Manager"
- Expand "Human Interface Device"
- Right click "HID-Compliant Touch pad" and/or anything that has "I2C HID", eLan or Synaptics infront of it.  I.e :  "Synaptics HID Device".
- Select "Uninstall" , If prompted to uninstall drivers associated with the device, tick the box and continue.
- Expand "Mice and other pointing devices" and do the same for  "HID-Compliant mouse"
- Perform a restart of the laptop. 

 

Regards

 

Voithos



Did someone help you today? Press the thumbs-up icon below to thank them with a Kudos!!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Please don't ask me questions by Private Message; questions belong in the forums.

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4 Posts

05-10-2021

Georgia

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  • Message 3 of 6

Re:TouchPad Buttons Not Working

2021-05-10, 11:09 AM

Hi, I couldn`t find the driver for HID so I uninstalled the HID compliant touch pad and HID compliant mouse and restarted the laptop, after that the buttons still aren`t working...

The weird thing is that the buttons do work in bios and on the lock screen.

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2834 Posts

03-11-2020

Greece

326 Signins

14351 Page Views

  • Posts: 2834
  • Registered: ‎03-11-2020
  • Location: Greece
  • Views: 14351
  • Message 4 of 6

Re:TouchPad Buttons Not Working

2021-05-10, 11:27 AM

@ BitsuBOA wrote:

Hi, I couldn`t find the driver for HID so I uninstalled the HID compliant touch pad and HID compliant mouse and restarted the laptop, after that the buttons still aren`t working...

The weird thing is that the buttons do work in bios and on the lock screen.

 

 

 

As the buttons work in the BIOS and lock screen is a good indication that it's software/driver related. 

Please make sure you have disabled automatic hardware drivers, and also uninstall the L2C HID's under "Human Interface Devices"

 

Regards

 

Voithos



Did someone help you today? Press the thumbs-up icon below to thank them with a Kudos!!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Please don't ask me questions by Private Message; questions belong in the forums.

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4 Posts

05-10-2021

Georgia

2 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎05-10-2021
  • Location: Georgia
  • Views: 25
  • Message 5 of 6

Re:TouchPad Buttons Not Working

2021-05-10, 11:41 AM

I disabled the Automatic Hardware Driver Updates and I don`t see l2D under HID, but I uninstalled everything with ELAN next to it(in my case it was ELAN Miniport PTP device) and once I uninstalled the ELAN Miniport PTP the HID touchpad automatically uninstalled too, after I restarted the laptop and now the ELAN Miniport PTP is in "Other Devices"(in Device manager) but the buttons still don`t seem to work..

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4 Posts

05-10-2021

Georgia

2 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎05-10-2021
  • Location: Georgia
  • Views: 25
  • Message 6 of 6

Re:TouchPad Buttons Not Working

2021-05-10, 14:48 PM
Thank you a lot! I tried for the second time and now it works. Thanks Once Again. Regards.
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