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06-16-2021

India

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USB to VGA converter not working in laptop

2021-06-17, 3:39 AM

Hi All,

 

The USB to VGA converter is not working in my laptop. Below are system details. I've already tried to update the drivers but still it is not working. The laptop is not detecting monitor. I have already connected one monitor to HDMI port but I need to connect one more.

 

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5680 Posts

08-02-2018

Philippines

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Re:USB to VGA converter not working in laptop

2021-06-17, 12:40 PM

Hello Jagjeet206!


Welcome to community forums

 

 

Just to clarify, are you referring to the USB-C port from the laptop to the VGA port on the monitor? If yes, have you tried using a different cable?

 

According the product spreadsheet, the computer can have a maximum of 2 external monitors via HDMI(up to 3840 x 2160 @ 30Hz) or  USB-C(up to 3840 x 2160 @ 60Hz)

And you can refer to this link: https://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad_E14/ThinkPad_E14_Spec.PDF

 

 

 

Jwes_Lenovo



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3 Posts

06-16-2021

India

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Re:USB to VGA converter not working in laptop

2021-06-17, 13:14 PM

Just to clarify, are you referring to the USB-C port from the laptop to the VGA port on the monitor? - Yes that is correct

 

If yes, have you tried using a different cable? - I do not have another cable to test.

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3 Posts

06-16-2021

India

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  • Message 4 of 6

Re:USB to VGA converter not working in laptop

2021-06-17, 13:34 PM

I see error in this driver whenever I connect my monitor with USB C port.

 

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5680 Posts

08-02-2018

Philippines

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Re:USB to VGA converter not working in laptop

2021-06-17, 14:45 PM

Try uninstalling that driver then restart for the driver to reinstall itself?

 

If the issue still persists then consider getting a recommended cable for the machine and you can check it here: https://accessorysmartfind.lenovo.com/#/search?categoryL1Name=Cables%20%26%20Adapters&categoryL2Names=Adapters&filters=%7B%22Connectivity%22%3A%5B%22USB-C%22%5D%7D&keyword=&pageIndex=1&pageSize=40&query=20rb&systemId=

 

 


Jwes_Lenovo



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251 Posts

07-30-2019

China

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Re:USB to VGA converter not working in laptop

2021-06-21, 7:44 AM

Hi 

We have two model USB-C to VGA adapter in product Option Compatibility Matrix,  Lenovo USB C to VGA Plus Power Adapter and Lenovo USB C to VGA  Adapter.  

Could you let me know which brand and model USB-C to VGA adapter you are using?  and which brand and model external monitor?  

I'm curious about the screenshot you provided, what USB video device did you connected,  external USB camera?  

Thank you.

 

@ Jagjeet206 wrote:

I see error in this driver whenever I connect my monitor with USB C port.

 

 

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