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ThinkPad NotebooksThinkPad: 11e (Windows), 13, E and Edge series Laptops
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2 Posts


exmouth, england

4 Signins

23 Page Views

  • Posts: 2
  • Registered: ‎11-01-2013
  • Location: exmouth, england
  • Views: 23
  • Message 1 of 2

"An error occured while gathering user information"

2013-11-01, 13:19 PM

So I have a Thinkpad Edge e535, 8GB RAM, 500GB HDD, Windows 8.1 Pro.


I've recently been getting a System Update error (have the latest version of everything, even drivers and windows updates) where after about 8%, the updater says "An error occured while gathering user information". I've seen this post on the forums quite a lot but I haven't seen a legitimate fix for it, or one that works with windows 8. 


I had this issue on Windows 8 and Windows 8.1


1 Posts


United States of America

1 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎09-15-2017
  • Location: United States of America
  • Views: 14
  • Message 2 of 2

Re: "An error occured while gathering user information"

2017-09-15, 1:11 AM

four years and a few generations of 11e later and i am seeing this in win10.

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