12-31-2012 09:40 AM - edited 12-31-2012 09:47 AM
Windows 7, 64 bit.
Lenovo thinkpad edge e420.
For the last few weeks i have an brightness problems.
The F7+F8 keys does not working for me even all of the drivers are installed.
I googled this problem and i did find a lot of users with the same problem.
(a lot of them in Lenovo forum).
I didn't find any Lenovo's team comment!
It's not right that there is not a solution to this issue!
Lenovo, please raise the glove and find solution to the issue!
Update youre drivers and find a solution!
I'm not sure my next computer will be a Lenovo.
Excellent computer. Poor support.
Waiting for your answer.
12-31-2012 10:12 AM
I understand your frustration, have you checked to see if your BIOS is up-to-date?
There is a BIOS update that came out in Nov 2012, it includes a fix for the issue of brightness keys (F7 & F8).
Please let me know how this goes and if you have any questions.
12-31-2012 01:25 PM
Just to be sure, can you make sure you are running all of these driver versions:
BIOS: Version 1.24-1.12
Power Manager: Version 6.36
Hot Key Features: Version 3.81.0100
Video: Version 18.104.22.1689
You can also download the Update Retriever Software to check all driver updates for you.
12-31-2012 02:01 PM
Are you able to manually adjust the screen brightness?
Another possibility is to download and save the driver updates to an external storage device or a seperate folder. Then uninstall the current drivers, reboot, then reinstall the updated drivers from the file you saved them in. Make sure you do one update at a time and reboot each time.