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Pawelt
Paper Tape
Posts: 5
Registered: ‎04-07-2014
Location: Poland
Views: 1,867
Message 1 of 11

E130 Hinge/screw problem

Hi all

 

I found on my E130 that bezel near left hinge works a little bit when I open my laptop and it's a bit loose. I tried to tighten a screw that is in the bottom on the left hand side of laptop and I probably overtightened it.

 

Does this screw that you can see on the bottom on E130 keeps hinge in place or only keeps upper bezel in place?

 

If I overtightened it, will my hinge pop out some day form the casing, or it doesn't really matters for roughnes of construction? 

 

Still I doesn't see any chandge in case's and hinge beahviour, despite the fact I have one loose screw that I'm not able to tighten up. I also cannot screw it out...

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,801
Message 2 of 11

Re: E130 Hinge/screw problem

Hi Pawelt,

 

Welcome to Lenovo Community!

 

  1. It keeps only the hinge in place. 
  2. The case is really rough but it may support upto certain level. It will be really difficult to assist on that.
  3. I suggest you to get it checked in our service center because the screw thread might be gone wrong and it is not getting tightened properly.

Hope this helps.


Best regards,

Hemanth Kumar



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Bowlesie
Blue Screen Again
Posts: 3
Registered: ‎05-07-2015
Location: Fleet, Hampshire
Views: 1,724
Message 3 of 11

E130 Premature Hinge Failure

I also have a Lenovo ThinkPad Edge E130 that after less than 14 months personal and careful use has jad the left hand hinge break away from the casing.

At the time of purchase of the ThinkPad from Dabs.com I also purchased from Dabs an extended warranty from MendIt. Both Dabs and Lenovo single out the hinges on the ThinkPad as being of robust design. This is clearly not the case, I have tried to get some help for what can only be described as premature failure from MendIt, they refuse to help, Dabs also refuse to help and finally from Lenovo who totaly refuse to be of any help whatsoever and say that this failure would not even be covered by their 12 month warranty.The Lenovo contact refused to give me the full name of the company or it's location and refused to transfer me to a supervisor.The only help Lenovo would give is a verbal quote for the labour to repair (excluding parts), that ampunted to over £200 per hour plus VAT.......rediculous

My recommendation to anybody considering either Lenovo, MendIt or Dabs.com is think again before spending your money on extended warranties and don't invest in a manufacturer or supplier that refuse to take responsibility for the shortcomings of their products.

Would I buy again from any of these 3 companies?..........what do you think?

 

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,712
Message 4 of 11

Re: E130 Premature Hinge Failure

Hi Bowlesie,

 

Is there any physical damage in that?

Have you check if the extended warranty is updated in Lenovo server.

Do you have ADP (Accidental Damage Protection) warranty for your system?

 

Best regards,

Hemanth Kumar



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Bowlesie
Blue Screen Again
Posts: 3
Registered: ‎05-07-2015
Location: Fleet, Hampshire
Views: 1,696
Message 5 of 11

Re: E130 Premature Hinge Failure

Hi Hemanth, thanks for the reply.

 

There is no physical damage except the internal failure of the hinge mounting.

My extended warranty is with Mendit, not  Lenovo.

I do not have ADP warranty for my system. However, failure of one of Lenovo's main selling points for the E130 after only 14 months, would indicate a manufacturing failure. There has been no accident to necessitate ADP.

 

Your help is appreciated, best regards, Bowlesie

 

 

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,685
Message 6 of 11

Re: E130 Premature Hinge Failure

Hi Bowlesie,

 

I am sorry for the inconvenience caused to you, in this case you have to contact with your service center (Mendit) only. Or you can contact Lenovo customer care of your region to assist you further on this case.

 

Please click here to visit the link where you can get the list of support contact numbers, select the respective region and give a call.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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Bowlesie
Blue Screen Again
Posts: 3
Registered: ‎05-07-2015
Location: Fleet, Hampshire
Views: 1,677
Message 7 of 11

Re: E130 Premature Hinge Failure

Thanks for replying Hemanth.

 

Thanks for trying to help. As I said earlier, MendIt refuse to help. Lenovo UK were quite obstructive and told me that failure associated with the hinges was not even covered by their standard 12 month guarantee.  (What a statement!!)

 

I fail to understand how Lenovo can market the 11.6" ThinkPad as "SMART FEATURES FOR SMALL BUSINESS USERS - Your business could make the most of a laptop with a professional image, extreme mobility and great durability"  and "Drop-Down Hinges and Active Protection System - Enjoy a laptop that lasts, thanks to the durability of drop-down hinges ans APS which......" and fail to support this claim. I wonder how many owners have had the same failures.

 

Lenovo are over-selling a product that has not been described accurately and refusing to take responsibility for a poor casing constuction that does not support the hinges adequately. SHAME ON YOU LENOVO.

 

To anyone who is happy with their ThinkPad, so was I until this sudden and unprovoked hinge failue,

To anyone who is thinking of following my purchase, I would recommend extreme caution regarding what you buy, who you buy it from and don't  buy an extended warranty from a company that can assess accidental damage without seeing the laptop.

 

Regards, Bowlesie

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,672
Message 8 of 11

Re: E130 Premature Hinge Failure

Hi Bowlesie,

 

I'm really sorry to hear that the suggestions made here have been unsuccessful in providing the solution. I have forwarded this case to our senior technical support team. We will wait for the reply from them.

 

Best regards,

Hemanth Kumar



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David999
What's DOS?
Posts: 1
Registered: ‎09-12-2015
Location: North Wales
Views: 1,458
Message 9 of 11

Re: E130 Premature Hinge Failure

Hi, I've got the same problem on my E130, just out of warrenty, I certainly won't be purchasing Lenovo laptops again.

amulay
Paper Tape
Posts: 4
Registered: ‎09-24-2015
Location: Germany
Views: 1,426
Message 10 of 11

Re: E130 Premature Hinge Failure

Hi Bowlesie,

Have you had any luck so far?

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