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Emilia
What's DOS?
Posts: 1
Registered: ‎09-27-2012
Location: Germany/Poland
Views: 400
Message 1 of 2

E320 intermittent charging - motherboard problem?

Hi Everyone!

Within 6 months after I bought it, my E320 has shown intermittent charging - while the plug was in all the time, the diode was blinking and the tray icon showed repetitive plugging and unplugging of the power cord (also with a beep when the sound was on). As I was travelling during that time, I ignored the problem but within 2 weeks this developed: the system was slowed down, kept freezing and finally the computer wouldn't turn on at all. The warranty service exchanged the entire motherboard, which solved the problem, but did not explain what it was.

Now  the same story begins. The power plug is either not detected, or detected but charging is intermittent. Even worse - I checked my warranty period and the website says it expired on Sep. 15, but I bought the laptop on October 20, so it should be still valid, or? I would probably need to extend the warranty, as this seems a very problematic specimen... How do I request the right warranty expiration date?

 

Thanks for any help or advice!

Emilia

 

Retired Support Specialist
Posts: 229
Registered: ‎05-22-2012
Location: Hong Kong
Views: 364
Message 2 of 2

Re: E320 intermittent charging - motherboard problem?

Hi Emilia,

Warranty terms and condition varies in different country due to government regulations. So please contact local lenovo and tell them the whole story, also please them to check both machine and AC adaptor if possible.

Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systems
http://support.lenovo.com/en_US/research/detail.page?DocID=HT036550

Fred
T61 + X201i

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