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kesscomp
Paper Tape
Posts: 1
Location: PEI
Views: 81,817
Message 1 of 66

E430 Dolby Advanced Audio Issue

I updated my E430 with the Lenovo software update app and now get the following message when windows loads.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

 

Anyone have the same issue?

Chuck_D
What's DOS?
Posts: 1
Location: United States
Views: 81,478
Message 2 of 66

Re: E430 Dolby Advanced Audio Issue

I'm getting the exact same problem. I have no idea which driver it is talking about.
swap_par201
What's DOS?
Posts: 2
Location: US
Views: 81,440
Message 3 of 66

Re: E430 Dolby Advanced Audio Issue

Lenovo ,

 

Please respond asap for the solution or workaround. I am missing Dolby.

 

 

iks301
What's DOS?
Posts: 1
Location: Sweden
Views: 81,416
Message 4 of 66

Re: E430 Dolby Advanced Audio Issue

I recently bought E530. I was eager to do the software updates through lenovo's update software. I had the same problem after having the update. I was very pissed off and looked for solutions, but I could only find two problems statements and no answers.

 

 

Just now, I uninstalled the conexant driver from control panel. and then run the update again lenovo's update software. and It works fine. yaayyyyyy!

 

swap_par201
What's DOS?
Posts: 2
Location: US
Views: 81,409
Message 5 of 66

Re: E430 Dolby Advanced Audio Issue

Even for E430 it worked.

Uninstalled  conexant audio driver from control panel.-> restart ->  run the update again lenovo's update software.

And It Loaded DOlby.

 

 

michaeldaley13
What's DOS?
Posts: 1
Location: Virginia
Views: 81,360
Message 6 of 66

Re: E430 Dolby Advanced Audio Issue

Had the exact same issue after running lenovo's update utility with my E430.  I can also confirm that uninstalling the Conexant driver and then rerunning the update tool does work.  No issues now.

Retired Support Specialist
Posts: 444
Location: Raleigh, North carolina
Views: 81,117
Message 7 of 66

Re: E430 Dolby Advanced Audio Issue

Hey everyone,

 

Can you post the Dolby advanced audio driver your using?

 

Best Regards,

 

Hiro

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original21
What's DOS?
Posts: 1
Location: Cyprus
Views: 81,060
Message 8 of 66

Re: E430 Dolby Advanced Audio Issue

My laptop is E530. I did what was proposed but the problem was not solved i still get the same message.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

Rob530
Fanfold Paper
Posts: 6
Location: Australia
Views: 81,018
Message 9 of 66

Re: E430 Dolby Advanced Audio Issue

I experienced the same issue after downloading and installing new drivers from Lenovo.

 

I have an E530 i7. Brand new - I had a problem with buzzing audio.

Called tech support and they advised to download and install drivers - DOC ID DS028630.

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS028630

 

I did that. Followed instructions. Restarted. A few seconds after windows loaded I got a pop up window saying an audio app had stopped responding then the error saying The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination...

 

I did screen shot the errors - But sorry I can't provide exact details on the error msgs as it has gone back for repair due to the buzzing - which wasn't fixed by the drivers...

 

I did solve the software error messages by uninstalling the conextant software from the control panel then rebooting - then reinstalling the download - then rebooting - no more audio software errors - but the buzz still remained.

 

Waiting to see if it will come back fixed.

 

Retired Support Specialist
Posts: 444
Location: Raleigh, North carolina
Views: 81,011
Message 10 of 66

Re: E430 Dolby Advanced Audio Issue

Hey everyone,

 

With the E530 we have here in the office and I just download the above link and was able to reproduce the error you got with that update. I will let them know that we could have a driver that needs to be updated as it has nothing to do with your computers. I'll let you guys know if I get any more information and again for those of you who were able to fix it could you post the dolby driver you used.

 

Best Regards,

 

Hiro

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