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Paper Tape
Posts: 1
Registered: ‎08-11-2012
Location: PEI
Message 1 of 66 (81,186 Views)

E430 Dolby Advanced Audio Issue

I updated my E430 with the Lenovo software update app and now get the following message when windows loads.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

 

Anyone have the same issue?

What's DOS?
Posts: 1
Registered: ‎08-11-2012
Location: United States
Message 2 of 66 (80,852 Views)

Re: E430 Dolby Advanced Audio Issue

I'm getting the exact same problem. I have no idea which driver it is talking about.
What's DOS?
Posts: 2
Registered: ‎08-11-2012
Location: US
Message 3 of 66 (80,814 Views)

Re: E430 Dolby Advanced Audio Issue

Lenovo ,

 

Please respond asap for the solution or workaround. I am missing Dolby.

 

 

What's DOS?
Posts: 1
Registered: ‎08-11-2012
Location: Sweden
Message 4 of 66 (80,790 Views)

Re: E430 Dolby Advanced Audio Issue

I recently bought E530. I was eager to do the software updates through lenovo's update software. I had the same problem after having the update. I was very pissed off and looked for solutions, but I could only find two problems statements and no answers.

 

 

Just now, I uninstalled the conexant driver from control panel. and then run the update again lenovo's update software. and It works fine. yaayyyyyy!

 

What's DOS?
Posts: 2
Registered: ‎08-11-2012
Location: US
Message 5 of 66 (80,783 Views)

Re: E430 Dolby Advanced Audio Issue

Even for E430 it worked.

Uninstalled  conexant audio driver from control panel.-> restart ->  run the update again lenovo's update software.

And It Loaded DOlby.

 

 

What's DOS?
Posts: 1
Registered: ‎08-12-2012
Location: Virginia
Message 6 of 66 (80,734 Views)

Re: E430 Dolby Advanced Audio Issue

[ Edited ]

Had the exact same issue after running lenovo's update utility with my E430.  I can also confirm that uninstalling the Conexant driver and then rerunning the update tool does work.  No issues now.

Retired Support Specialist
Posts: 444
Registered: ‎05-26-2012
Location: Raleigh, North carolina
Message 7 of 66 (80,491 Views)

Re: E430 Dolby Advanced Audio Issue

[ Edited ]

Hey everyone,

 

Can you post the Dolby advanced audio driver your using?

 

Best Regards,

 

Hiro

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What's DOS?
Posts: 1
Registered: ‎08-16-2012
Location: Cyprus
Message 8 of 66 (80,434 Views)

Re: E430 Dolby Advanced Audio Issue

My laptop is E530. I did what was proposed but the problem was not solved i still get the same message.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

Fanfold Paper
Posts: 6
Registered: ‎08-01-2012
Location: Australia
Message 9 of 66 (80,392 Views)

Re: E430 Dolby Advanced Audio Issue

I experienced the same issue after downloading and installing new drivers from Lenovo.

 

I have an E530 i7. Brand new - I had a problem with buzzing audio.

Called tech support and they advised to download and install drivers - DOC ID DS028630.

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS028630

 

I did that. Followed instructions. Restarted. A few seconds after windows loaded I got a pop up window saying an audio app had stopped responding then the error saying The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination...

 

I did screen shot the errors - But sorry I can't provide exact details on the error msgs as it has gone back for repair due to the buzzing - which wasn't fixed by the drivers...

 

I did solve the software error messages by uninstalling the conextant software from the control panel then rebooting - then reinstalling the download - then rebooting - no more audio software errors - but the buzz still remained.

 

Waiting to see if it will come back fixed.

 

Retired Support Specialist
Posts: 444
Registered: ‎05-26-2012
Location: Raleigh, North carolina
Message 10 of 66 (80,385 Views)

Re: E430 Dolby Advanced Audio Issue

[ Edited ]

Hey everyone,

 

With the E530 we have here in the office and I just download the above link and was able to reproduce the error you got with that update. I will let them know that we could have a driver that needs to be updated as it has nothing to do with your computers. I'll let you guys know if I get any more information and again for those of you who were able to fix it could you post the dolby driver you used.

 

Best Regards,

 

Hiro

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