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nailujed
Paper Tape
Posts: 2
Registered: ‎08-23-2015
Location: Argentina
Views: 759
Message 1 of 4

E450 battery issue

I just bought a ThinkPad E450.
I used yesterday for it's first time I seemed to be working fine, it wasn't fully charged so I turn it off and let it charging. Today I turn it on and found that the battery was fully uncharged and not charging.
The error I'm getting its: "A battery error has occurred. The battery cannot be charged. Replace the battery".

 

Screenshot of the error I'm getting

 

battery.png

 

Any thoughts?

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 728
Message 2 of 4

Re: E450 battery issue

Hi nailujed,

 

Welcome to Lenovo Forums!

 

As per the snap shot of battery power manager in basic mode it seems to be, battery needs to be replaced. However, to confirm the same please switch to advance mode in the power manager and take the snap shot of the same. Please make sure, while you attaching the snap shot there should be a line item of cycle count, wattage and full charge capacity.

 

Please let me know about the above required detail to assist you further.

Have a good day.

 

Regards,

Naveen.v

nailujed
Paper Tape
Posts: 2
Registered: ‎08-23-2015
Location: Argentina
Views: 704
Message 3 of 4

Re: E450 battery issue

here it's another screenshot

 

battery2.png

 

I just bought this laptop, how could it need a battery replacement?

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 690
Message 4 of 4

Re: E450 battery issue

Hi nailujed,

 

It seems to battery issue and you need to replace battery. To confirm the same check the faulty battery in another laptop. If the issue is same then the battery is defective.

 

Since it is recently purchased laptop, you need to contact to Lenovo customer support for further assistance.

 

Please let me know, whether the above step helped you.

Have a good day.

 

Regards,

Naveen.v

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