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ezamme
What's DOS?
Posts: 1
Registered: ‎12-19-2016
Location: GB
Views: 15,685
Message 1 of 9

E540: Two finger scrolling has stopped working

Thinkpad E540, Windows 8.1

 

The touchpad has been bugging randomly throughout the year, but this time the two finger scrolling has completely stopped working

 

I have tried disabling and enabling, reinstalling drivers, resetting to default, nothing is fixing it.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 15,657
Message 2 of 9

Re: Two finger scrolling has stopped working

Hi there, Ezamme                   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Open Mouse & touchpad settings and in section Related Settings click Additional mouse options (bottom of screen).

 

Click Scrolling in Select an item. Click Two-Finger Scrolling in the menu. Check: Enable reverse scrolling direction.

windows-10-two-fingers-scrolling.jpg

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
if you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

ahsanqazi39
Paper Tape
Posts: 3
Registered: ‎05-14-2017
Location: DE
Views: 15,501
Message 3 of 9

Re: Two finger scrolling has stopped working

Hello. i am experiencing the same problem. I have tried this. even tried reinstalling the driver again .
But it is not working. i have Lenovo e540. 

Please tell if you have any other solution

TouchpadFixed
Fanfold Paper
Posts: 3
Registered: ‎02-08-2018
Location: DE
Views: 14,367
Message 4 of 9

Re: E540: Two finger scrolling has stopped working

Hi,

I had a similar problem with my e560. Two-finger scrolling only worked after I restarted my Windows10 but not after a regular startup.

Fixed it by putting "Apoint.exe" (from C:\program files\A.... [sorry, forgot the name, but it's the Alps software for the Touchpad] )in the autostart-folder.

(run: "shell:startup")

Now this is loaded by default and scrolling works everytime.

 

Hope this helps in your case as well!

Pazzazz
Paper Tape
Posts: 5
Registered: ‎01-22-2015
Location: US
Views: 14,188
Message 5 of 9

Re: E540: Two finger scrolling has stopped working

After about six hours of searching for a solution, after having tried all the others such as uninstalling and reinstalling drivers etc, I FOUND IT!  Somebody posted this unusual solution, and IT WORKED!!

-Go to Device Manager

-Scroll down to System Devices, and expand

-Right click Synaptics SMBus Driver, and click disable

That's it!

Sherbert
What's DOS?
Posts: 1
Registered: ‎05-06-2018
Location: US
Views: 12,149
Message 6 of 9

Re: Two finger scrolling has stopped working

First of all, there is no menu that looks remotely close to this.

Second, once the content of this has been found in the Synaptics Control Panel it doesn't matter which things are enabled or disabled, as nothing rectifies this issue. It's all trial & error here.

Finally, even when disabling Synaptics SMBus Driver, as mentioned below, I cannot get my 2 finger scroll to work again. 

burbs00
What's DOS?
Posts: 3
Registered: ‎07-25-2015
Location: U.K.
Views: 11,436
Message 7 of 9

Re: E540: Two finger scrolling has stopped working

Disabling the SMBus Driver worked great for my Lenovo U430 for a few moments, but then another driver was automatically installed and now it's not working again Smiley Sad

ScottS_thinkpad
What's DOS?
Posts: 1
Registered: ‎06-10-2018
Location: US
Views: 10,936
Message 8 of 9

Re: Two finger scrolling has stopped working

There is such a menu and that advice from pazzaz fixed my scrolling problem.
ecuhct
What's DOS?
Posts: 1
Registered: ‎12-28-2018
Location: PL
Views: 1,010
Message 9 of 9

Re: E540: Two finger scrolling has stopped working

Great, 

 

switching off the Synaptics SMBus driver worked. Curious though, why that could be?

 

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