04-14-2018 03:19 AM
As someone wrote, first of all to start I know that this is user based, but I don't know how to get in touch with actual customer support.
Suddently, half of my screen became black.
Reading in a review that it could be useless, i hesitate to change the screen...
Moreover, i just can't find the complete reference of it... My computer is 20EVCTO1WW.
Is the screen's one EC156MFHEDPLETHE560 20EV SERIESB ?
Thanks for your quick support !
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04-15-2018 08:45 AM
First, did you happen to get the 3-year warranty? If you did, don't try to fix it yourself
If you are not sure, check here: (don't include the dash in the serial number.)
This sort of problem is usually the panel. I cannot figure out which panel you have from the string you posted. It might need to be disassembled to identify.
04-15-2018 01:33 PM
Thanks for your answer !
Unfortunately i just bought the 1 year warranty, so it has already expired...
I prefer to let it be disassembled by a professional, but i need to get the reference first to buy it before and let him install the new panel...
Thanks for your answer anyway !
04-15-2018 01:39 PM - edited 04-15-2018 01:46 PM
You can get the resolution by right-clicking the desktop and looking at display-settings. You may need to use an external monitor. You can download Mininfo (freeware) which can read the configuration chip to get the name.
04-16-2018 01:24 AM
Actually i already downloaded hwinfo, that gave me the name of the monitor (LTN156HL09901),
but i couldn't find the name of the display ("panel" i guess ; sorry i'm french !)...
I guess i'll try to disassembly it...
04-16-2018 09:23 AM
A lot of the screens are sold as compatible but they won't be the same. I think yours is an FHD, IPS screen with a matte finish. "Compatible" screens may be glossy or TN. As far as I know, yours uses the same screen used on a T560. I believe the FRU numbers are 00HT919 and 01AW430. The T560 also lists 00HT920 and 000HT921. The numbers are for different manufacturers (Samsung, LG, BOE) of equivalent screens
04-16-2018 10:22 AM
Indeed, the seller found me a compatible screen, matte version : EC156MFHEDPTOTA130
I don't know if it will be as "good" as the original, but I'll see !
Thanks again for your help richk, your support was welcome !