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E560 screen dead in 2 years...

2018-04-14, 10:19 AM

Hi,

As someone wrote, first of all to start I know that this is user based, but I don't know how to get in touch with actual customer support. 

 

Suddently, half of my screen became black.

Reading in a review that it could be useless, i hesitate to change the screen...

Moreover, i just can't find the complete reference of it... My computer is 20EVCTO1WW.
Is the screen's one EC156MFHEDPLETHE560 20EV SERIESB ?

Thanks for your quick support !
Pierre

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10819 Posts

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Re: E560 screen dead in 2 years...

2018-04-15, 15:45 PM

First, did you happen to get the 3-year warranty?  If you did, don't try to fix it yourself  

 

If you are not sure, check here:  (don't include the dash in the serial number.)

 

http://support.lenovo.com/en_US/product-service/warranty-status/default.page

 

This sort of problem is usually the panel.  I cannot figure out which panel you have from the string you posted.  It might need to be disassembled to identify.


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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6 Posts

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Re: E560 screen dead in 2 years...

2018-04-15, 20:33 PM

Hello,

 

Thanks for your answer !

Unfortunately i just bought the 1 year warranty, so it has already expired...

 

I prefer to let it be disassembled by a professional, but i need to get the reference first to buy it before and let him install the new panel...

 

Thanks for your answer anyway !

Pierre

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Re: E560 screen dead in 2 years...

2018-04-15, 20:39 PM

You can get the resolution by right-clicking the desktop and looking at display-settings.  You may need to use an external monitor.  You can download Mininfo (freeware) which can read the configuration chip to get the name.


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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Re: E560 screen dead in 2 years...

2018-04-16, 8:24 AM

Hi,

 

Actually i already downloaded hwinfo, that gave me the name of the monitor (LTN156HL09901),

but i couldn't find the name of the display ("panel" i guess ; sorry i'm french !)...

 

I guess i'll try to disassembly it...

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Re: E560 screen dead in 2 years...

2018-04-16, 9:27 AM

I finally disassemblied it, and found on the back of the screen the same reference (LTN156HL09).

I wonder if the other screen with anoter reference would fit...

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Re: E560 screen dead in 2 years...

2018-04-16, 16:23 PM

A lot of the screens are sold as compatible but they won't be the same.  I think yours is an FHD, IPS screen with a matte finish.  "Compatible" screens may be glossy or TN.  As far as I know, yours uses the same screen used on a T560.  I believe the FRU numbers are 00HT919 and 01AW430.  The T560 also lists 00HT920 and 000HT921.  The numbers are for different manufacturers (Samsung, LG, BOE) of equivalent screens


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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6 Posts

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  • Message 8 of 8

Re: E560 screen dead in 2 years...

2018-04-16, 17:22 PM

Hi,

 

Indeed, the seller found me a compatible screen, matte version : EC156MFHEDPTOTA130

I don't know if it will be as "good" as the original, but I'll see !

 

Thanks again for your help richk, your support was welcome !

Pierre

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