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kovalik
Paper Tape
Posts: 3
Registered: ‎10-18-2017
Location: PL
Views: 3,583
Message 1 of 23

[E570] Unable to update TPM firmware with latest BIOS

Hello. I'm trying to update the vulnerable TPM firmware as described here:

https://support.lenovo.com/us/en/product_security/LEN-15552

using this package:

https://pcsupport.lenovo.com/us/en/downloads/ds501051

 

I've already updated BIOS to the latest 1.87 version for now, but the TPM Firmware Update Utility still shows the following message:

 

"Current BIOS does not support the TPM firmware update. You have to update BIOS to the latest version."

The following message is also available in log file:

 

[2017/10/18 19:22:55] TpmUpdt64.exe version 1.0.0.0
OS = Windows 10 64bit
Checking TPM status.
TpmFwChk TpmStatus: 1
TPM Manufacturer: Infineon
Current TPM Firmware Version: 7.61
Error : Current BIOS does not support TPM firwmare update.

 Error code = -4

 

Currenlty I'm using Windows 10 x64 Build 15063.674

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 3,536
Message 2 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Dear kovalik,

I'm sorry your ThinkPad E570 current BIOS is not ready to support TPM Firmware update tool yet as error message described.

Please re-visit https://support.lenovo.com/us/en/product_security/LEN-15552#ThinkPad and find the ThinkPad E470/E570 table, it describes BIOS target availability is set on "12/5/2017".

 

Thank you for your understanding.

 

kovalik
Paper Tape
Posts: 3
Registered: ‎10-18-2017
Location: PL
Views: 3,046
Message 3 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

I have updated BIOS to 1.88, but I can't still update the TPM firmware. Here is the log:

 

[2017/12/23 21:4:26] TpmUpdt64.exe version 1.0.0.0
OS = Windows 10 64bit
Checking TPM status.
TpmFwChk TpmStatus: 1
TPM Manufacturer: Infineon
Current TPM Firmware Version: 7.61
New Firmware Version: 7.62
AC adapter/Battery check....OK.

TPM FW Flashing....TPM FW Flash completed.

 

Although it says that the flash has been completed, during reboot I saw an error showing that update has failed because of invalid TPM firmware and I'm still stuck on the 7.61 version. I've tried repeating the process but with the same results.

 

OS: Windows 10 x64 1709 (16299.125)

 

GlenSr
What's DOS?
Posts: 1
Registered: ‎12-30-2017
Location: US
Views: 2,979
Message 4 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Just like Kovalik I have experienced the same problem with my E570.  I have also updated the Firmware and Drivers for the Intel Interface ChipSet as directed by the Lenovo Support team.  This did not fix the issue.

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 2,889
Message 5 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Dear customers,

new BIOS for E470/E570 was released.

Please check the readme "NOTES" section for TPM Firmware update. 

 

kovalik
Paper Tape
Posts: 3
Registered: ‎10-18-2017
Location: PL
Views: 2,872
Message 6 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

I can confirm that after updating BIOS to version 1.89, the TPM firmware update process has been completed correctly following the instructions in release notes.

p_bolduc
Paper Tape
Posts: 2
Registered: ‎01-11-2018
Location: CA
Views: 2,810
Message 7 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Dealing with Lenovo phone support is an impossible task. I've been forced to find help on the forums. I'm having the exact problem as mentioned above. I noticed that someone mentioned after updating the system board BIOS to 1.89 it allowed the installation of the TPM firmware update. There is no public download for this Firmware version on Lenovo's website. How does a person go about getting this latest firmware version? I am currently only able to download and install version 1.88.
Thanks in advance,

Paul

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 2,805
Message 8 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Dear customers,

Due to Intel guidance for "Meltdown" and "Spectre" security fix, Lenovo dropped the v1.89 BIOS from the web. We are working to prepare the next BIOS soon.

Please refer to below web site for the detail about security fix.

 https://support.lenovo.com/us/en/solutions/LEN-18282

 

p_bolduc
Paper Tape
Posts: 2
Registered: ‎01-11-2018
Location: CA
Views: 2,801
Message 9 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Thanks for the responsive update!

badis
What's DOS?
Posts: 1
Registered: ‎01-12-2018
Location: CZ
Views: 2,776
Message 10 of 23

Re: [E570] Unable to update TPM firmware with latest BIOS

Same problem here.

I'm trying update TPM IFX 7.61 to 7.62 and during reboot there is a message that update failed because of "Invalid TPM firmware found" and TPM is still on version 7.61.

I tried it with BIOS 1.88 and 1.89. Same results.

 

Lenovo Thikpad E470 (20H1006KMC)

Windows 10 Pro, 1709 (16299.125)

I have installed all drivers via System Update.

 

TpmUpdt.log:

[2018/1/12 22:29:19] TpmUpdt64.exe version 1.0.0.0
OS = Windows 10 64bit
Checking TPM status.
TpmFwChk TpmStatus: 1
TPM Manufacturer: Infineon
Current TPM Firmware Version: 7.61
New Firmware Version: 7.62
AC adapter/Battery check....OK.

TPM FW Flashing....TPM FW Flash completed.

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