03-03-2018 07:06 PM - last edited on 03-04-2018 02:45 PM by Majestic
I have a Thinkpad Edge E540. After reinstalling Windows 10, I am scanning it for driver updates. The Intel Graphics HD driver is among the list, version 18.104.22.16816.
I tried twice updating it using Automatic Driver Update, but this fails. An exclamation mark is next to that driver.
Clicking on the driver name, an executable file is downloaded. When I run it, driver installation starts, then fails with the note that a newer driver is already installed. Here is a screenshot of this note:
At this point I prefer to click No.
Am I supposed to install the (older) driver from the Lenovo web site, or should I leave my driver as it is?
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity and moved post to the correct forum.
03-04-2018 10:57 AM - last edited on 03-04-2018 02:42 PM by Majestic
Hi,do this :
1.Update through windows update and device manager
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
03-02-2019 06:36 AM - edited 03-02-2019 06:25 PM
This is a Thinkpad E540 running Windows 10. I use both the laptop screen and an external HDMI monitor.
Coming back to the desk after I started a lengthy activity, I found that the laptop screen was black. Windows device manager only detects a single "generic PnP monitor". Lenovo's driver update includes an optional graphics driver update, but it fails. When rebooting, I see nothing on the screen, not even BIOS messages.
So, this looks like a hardware failure, but is there a possibility this can be caused by a software setting? Even if this is the hardware, I wonder if I can do something about it. Does the driver update provide details about the failure? Is there a diagnostic program that checks the hardware? Are there other measures I can take?
EDIT: I ran the diagnostics utility from the Lenovo Support web site. It ignores the laptop's display as if it didn't exist. I would have expected errors, at least. The external display is recognized and checked.
EDIT2: When booting, BIOS messages are displayed on the HDMI monitor. The BIOS dialogs allow me to specify the display. There are three options: Thinkpad LCD, HDMI and VGA. Although Thinkpad LCD is selected, output invariably goes to the HDMI port.
03-13-2019 08:09 PM - edited 03-13-2019 08:10 PM
Somebody moved the post from March 2019 to my thread from 2018. The two have nothing to do with each other. In 2018 I had problems updating the graphics driver. In 2019, my laptop screen is black. It never shows anything, not even BIOS messages. I hope you understand that these two issues are not the same.