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13 Posts

02-03-2018

JP

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Edge E540 - Graphics driver update fails

2018-03-04, 3:06 AM

I have a Thinkpad Edge E540. After reinstalling Windows 10, I am scanning it for driver updates. The Intel Graphics HD driver is among the list, version 20.19.15.4416.

 

I tried twice updating it using Automatic Driver Update, but this fails. An exclamation mark is next to that driver.

 

Clicking on the driver name, an executable file is downloaded. When I run it, driver installation starts, then fails with the note that a newer driver is already installed. Here is a screenshot of this note:

At this point I prefer to click No.

Am I supposed to install the (older) driver from the Lenovo web site, or should I leave my driver as it is?

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity and moved post to the correct forum.

 

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10 Posts

11-19-2017

RO

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Re: E540 - Graphics driver update fails

2018-03-04, 18:57 PM

Hi,do this :

1.Update through windows update and device manager

2.Done,latest driver 

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

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13 Posts

02-03-2018

JP

28 Signins

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  • Posts: 13
  • Registered: ‎02-03-2018
  • Location: JP
  • Views: 157
  • Message 3 of 4

black screen, graphics driver update fails

2019-03-02, 14:36 PM

This is a Thinkpad E540 running Windows 10. I use both the laptop screen and an external HDMI monitor.

Coming back to the desk after I started a lengthy activity, I found that the laptop screen was black. Windows device manager only detects a single "generic PnP monitor". Lenovo's driver update includes an optional graphics driver update, but it fails. When rebooting, I see nothing on the screen, not even BIOS messages.

 

So, this looks like a hardware failure, but is there a possibility this can be caused by a software setting? Even if this is the hardware, I wonder if I can do something about it. Does the driver update provide details about the failure? Is there a diagnostic program that checks the hardware? Are there other measures I can take?

 

EDIT: I ran the diagnostics utility from the Lenovo Support web site. It ignores the laptop's display as if it didn't exist. I would have expected errors, at least. The external display is recognized and checked.

EDIT2: When booting, BIOS messages are displayed on the HDMI monitor. The BIOS dialogs allow me to specify the display. There are three options: Thinkpad LCD, HDMI and VGA. Although Thinkpad LCD is selected, output invariably goes to the HDMI port.

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13 Posts

02-03-2018

JP

28 Signins

157 Page Views

  • Posts: 13
  • Registered: ‎02-03-2018
  • Location: JP
  • Views: 157
  • Message 4 of 4

Re: black screen, graphics driver update fails

2019-03-14, 3:09 AM

Somebody moved the post from March 2019 to my thread from 2018. The two have nothing to do with each other. In 2018 I had problems updating the graphics driver. In 2019, my laptop screen is black. It never shows anything, not even BIOS messages. I hope you understand that these two issues are not the same.

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