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ispypie
Fanfold Paper
Posts: 3
Registered: ‎07-27-2010
Location: UK
Views: 593
Message 1 of 5

Edge- Keys hanging off

I bought an Edge after being impressed with the robust nature of my work supplied Thinkpad.  Two weeks in and the machine hasn't moved off my desk whilst I installed everything I wanted.  I was typing away yesterday and noticed the Ctrl key was hanging off. Slightly dischuffed I tried to find some instructions to see if I could re-attach but no joy.  Today I phone Lenovo annoyed at the prospect of losing my newly set up machine to get it fixed only to be told "keys don't just fall off" it must be my fault and they won't do anything. I have to say I am absolutely disgusted, I have probably done 10 hours of web browsing at most.  Whilst I appreciate the edge is not a top of the range machine I do not accept that even the most budget of machines should fall apart within a month.  To be told there is nothing Lenovo can do I just find unbelievable.  I can appreciate keyboards take a hammering and fair enough may require special warranty conditions however less than a month after purchase and to me you give the customer the benefit of the doubt.


moderator edit: subject line adjusted to match the core problem

Community Moderator
Community Moderator
Posts: 3,918
Registered: ‎01-05-2008
Location: DE
Views: 562
Message 2 of 5

Re: Edge- Keys hanging off

Hello ispypie, welcome to Lenovo forums!

Sorry about your situation.

Please tell us your model number, not the serial and take a picture of your keyboard and the Ctrl key.

Upload it to imageshack and link it to here, if you have problems uploading it into the forum

kind regards
Andreas

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ispypie
Fanfold Paper
Posts: 3
Registered: ‎07-27-2010
Location: UK
Views: 548
Message 3 of 5

Re: Edge- Keys hanging off

Apologies I was a little worked up when I posted.  I'm really hoping this is not a big issue I was really just looking for some assistance from the support desk.  It may be a case of simply pushing it the right way to pop it back in.  The bottom edge of the key is still attached.

 

Thanks

 

Mark

 

henk
Punch Card
Posts: 101
Registered: ‎04-03-2010
Location: 's-Hertogenbosch
Views: 540
Message 4 of 5

Re: Edge- Keys hanging off


ispypie wrote:

 

I was a little worked up when I posted.  I'm really hoping this is not a big issue I was really just looking for some assistance from the support desk.

 

Thanks

 

Mark

 


If you were a little worked up already, wait until you really have to deal with Lenovo support. They will completely drive you mad.

ispypie
Fanfold Paper
Posts: 3
Registered: ‎07-27-2010
Location: UK
Views: 530
Message 5 of 5

Re: Edge- Keys hanging off

Funnily enough the original post was made just after I had got off the phone to them!

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