07-27-2010 12:46 PM - last edited on 07-28-2010 12:18 AM by Agotthelf
I bought an Edge after being impressed with the robust nature of my work supplied Thinkpad. Two weeks in and the machine hasn't moved off my desk whilst I installed everything I wanted. I was typing away yesterday and noticed the Ctrl key was hanging off. Slightly dischuffed I tried to find some instructions to see if I could re-attach but no joy. Today I phone Lenovo annoyed at the prospect of losing my newly set up machine to get it fixed only to be told "keys don't just fall off" it must be my fault and they won't do anything. I have to say I am absolutely disgusted, I have probably done 10 hours of web browsing at most. Whilst I appreciate the edge is not a top of the range machine I do not accept that even the most budget of machines should fall apart within a month. To be told there is nothing Lenovo can do I just find unbelievable. I can appreciate keyboards take a hammering and fair enough may require special warranty conditions however less than a month after purchase and to me you give the customer the benefit of the doubt.
moderator edit: subject line adjusted to match the core problem
07-28-2010 12:22 AM
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using Lenovo Yoga C930, ThinkPad X1 Carbon 5th Gen. Silver Edition, ThinkPad 13, Yoga 900, ThinkPad T460s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
07-28-2010 06:13 AM
Apologies I was a little worked up when I posted. I'm really hoping this is not a big issue I was really just looking for some assistance from the support desk. It may be a case of simply pushing it the right way to pop it back in. The bottom edge of the key is still attached.
07-28-2010 10:08 AM
I was a little worked up when I posted. I'm really hoping this is not a big issue I was really just looking for some assistance from the support desk.
If you were a little worked up already, wait until you really have to deal with Lenovo support. They will completely drive you mad.