07-04-2016 01:37 AM
I used to logg in via fingerprint reader (windows 10) without any problems, now the fingerprint reader doesn't react any longer when I draw the finger. I somehow managed to delete all passwords in the password manager (not even sure about this as I actually don't understand how all the components work together) hoping that this would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work out fine (I can choose a finger to be registered, type in my windowns password) untill I'm being asked to draw the finger over the fingerprint reader: Nothing happens! The indicator which shows how much of the finger has been scanned doesn't show anything at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the system information the 'TouchStrip Fingerprint Sensor' (WBF advanced mode) seems to work correct.
Please help. I have not a clue how to find out what goes wrong here.
Solved! Go to Solution.
07-08-2016 09:35 PM - edited 07-08-2016 09:58 PM
I just found out what was the problem with my computer.
You need to set up a PIN in the account sign in.
Go to control panel, select user accounts, then select "Make changes to my account in PC settings".
There you select "Sign-in options".
Probably you have not set up a PIN. Then do it.
After the PIN is set up, you get access to the next step after PIN, which is "Windows Hello".
There you activate the Fingerprint part and it asks you to swipe your finger several times.
You can also swipe more fingers if you want other people to get access to your account.
After this is done, your finger print reader will work.
07-10-2016 05:39 AM
Thanks a lot for the tip! It actually worked :-). Even if it doesn't sound logical to me, as I have never set up a pin before - and the finger print reader worked out fine even without PIN. But who cares - the main thing is that it works now! So thanks a lot again :-)!