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Fanfold Paper
Posts: 5
Registered: ‎09-23-2008
Location: USA Mass
Views: 542
Message 1 of 1

Fingerprint sensor not detected Win 7 on Edge E560

I recently acquired a new E560 with win 7 and have a problem with the Fingerprint sensor. Intitially the FP sensor worked.  After loading finger prints I experienced an unexpected shut down (closed lid) and since then  the senor is not detected.  In the device manager the synatics sensor has no indiaction of a problem in the Biometrics (WBF) PID (0011) of the device mgr. and when the properties are checked it indicates it is working properly.FPS.JPG


 Driver versions dtd 7/21/14 and 4.5.327.0 dated 12/2/15 did not work.  I disabled the FP sensor in the BIOS and then reenabled observing no change.  I still get the "sensor not detected please ensure the FPS is properly configured"error message despite the Device Manager indicatingthe senor to properly working .


FPR error message.PNG



I have uninstalled and reinstalled the sensor itsself and the FP software with  no change.


Any suggestions?

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