08-17-2016 01:18 PM
I recently acquired a new E560 with win 7 and have a problem with the Fingerprint sensor. Intitially the FP sensor worked. After loading finger prints I experienced an unexpected shut down (closed lid) and since then the senor is not detected. In the device manager the synatics sensor has no indiaction of a problem in the Biometrics (WBF) PID (0011) of the device mgr. and when the properties are checked it indicates it is working properly.
Driver versions 4.5.266.0 dtd 7/21/14 and 4.5.327.0 dated 12/2/15 did not work. I disabled the FP sensor in the BIOS and then reenabled observing no change. I still get the "sensor not detected please ensure the FPS is properly configured"error message despite the Device Manager indicatingthe senor to properly working .
I have uninstalled and reinstalled the sensor itsself and the FP software with no change.