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Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 569
Message 1 of 13

HD6630M DRIVERS OUT OF DATE - Edge E520

Hello all,

 

I recently am having trouble with Direct X 11 games with my graphics driver always crashing, I have come to the conclusion that it is out of date. I am running Version 8.951 2024. 

 

AMD are up to Version 14! - Can a Lenovo REP please ask staff to update the drivers for us we are seriously lacking behind. I can download the drivers from  the AMD website but they're not compatible due to Switchable graphics modifications which are needed to be made,

 

So to conclude can a Lenovo Rep just confirm and ask that AMD are on Version 14.0.0.0 and the latest on the lenovo site for a Lenovo Edge E520 is 8.951.2024.

 

Cheers.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 547
Message 2 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

Hi Mattaust,

 

Welcome to Lenovo Community!

 

We understood that your query is about latest Graphic driver for ThinkPad Edge E520 system.

 

As per the Lenovo drivers page the latest driver for AMD Graphic Card is 8.951.0.0000, and the driver version in your system is 8.951.2024. The driver version is mismatching, I suggest you to uninstall the current driver for both the graphic, and download the driver and install it which is provided in Lenovo driver page.

 

Windows updated drivers will not be compatible for OEM product machine.

 

Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.

 

http://support.lenovo.com/en_US/downloads/default.page#

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 536
Message 3 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

My apalogies, I do have Driver Version 8.951.0.0 but the crashes still occur.

 

This does not change the fact that the latest version given by AMD is Version 14, We are many versions behind of the latest update.

 

Regards, Matt.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 526
Message 4 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

Hi Mattaust,

 

I apologize for that, but we suggest you to install only Lenovo drivers.

 

And regarding the Display crash, please click the below link and follow the steps provided in that.

Display driver stopped responding and has recovered

Display Quality troubleshooter

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 518
Message 5 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

I have got the latest lenovo drivers, It was an error on my part.

 

What you don't seem to understand is that AMD have released updated drivers which are upto V14, but since I'm stuck using Lenovo's version of drivers, We're severely outdated.

 

Games that are now using Direct X 11, the drivers that are we are stuck with (GIVEN BY LENOVO) are not capable of running these games, even tho I pass the minimum system requirements.

 

Can you please just forward this onto the team to update Lenovo's drivers to the latest ones that provided by AMD.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 504
Message 6 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

Hi Mattaust,

 

Please send us the serial number and the MTM number of the system, so that we will check with concern team about when the latest driver will be released.

 

Please send all the details through private mail. Click here to know the procedure on how to send the private message.

 

Best regards,

Hemanth Kumar



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Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 489
Message 7 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

Ok I have sent you a private message, I can't wait to hear back if/when they will release the updated drivers.

I appreciate your help.

Cheers.
Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 470
Message 8 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

Hi Mattaust,

 

We need more details to work on this case,

 

1. Any particular games experience the issue?

2. Any error code/message or BOSD code during crash

3. OS installed? Preload Win7 Home Prem 64bit?

 

Best regards,

Hemanth Kumar



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Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 465
Message 9 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

1. Any particular games experience the issue?

 

Watchdogs

 

2. Any error code/message or BOSD code during crash

 

Display driver amdkmdap stopped responding and has successfully recovered.

 

3. OS installed? Preload Win7 Home Prem 64bit?

 

Windows 7 home Premium 64bit

Mattaust
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Posts: 33
Registered: ‎02-13-2011
Location: Newcastle, Australia
Views: 406
Message 10 of 13

Re: HD6630M DRIVERS OUT OF DATE - Edge E520

BUMP 

 

Is there an update, I don't want this issue going silent.

 

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