09-15-2013 08:05 AM
I've had this laptop since yesterday, and all was fine until I started using my Wacom graphics tablet... the tablet itself works perfectly but the Touchpad and Trackpoint seem to have switched off completely [the Touchpad buttons don't work either].
Have I switched them off somehow, is it related to using the Wacom?
Other similar questions online mention altering settings in Mouse > UltraNav, but this doesn't exist for me.
Thinkpad Edge E530c
Windows 7 Pro
Everything should be default settings because I haven't had it long enough to change anything!
Makes no difference if on battery or plugged in
No error messages appeared.
Any help much appreciated!
09-15-2013 08:14 AM
09-15-2013 08:29 AM
09-15-2013 08:40 AM
I don't know if I can uninstall the Wacom.. nothing wacom or tablet related appears on the program list or the uninstall utility. Which seems odd in itself.
It is an intuos3, Model: PTZ-431W
Could it also be something to do with Windows Update? The last two times I have shut down there have been 80 - 90 updates to install first, and when I switch back on there is a message about updates not working properly.
09-15-2013 10:24 AM
The actual message that comes up on Startup is
'Failure Configuring Windows Updates
is this related, or a separate issue?
When I installed the Synaptics UltraNav Driver, this message appears
"Unable to connect to the Synaptics Pointing Device driver.
If you have installed another PS/2 Pointing Device Driver please uninstall the Synaptics driver by clipcking on the yes buton. You then need to reinstall your pointing device driver for your external device again."
I don't know what any of this means! can anyone help?
09-15-2013 10:44 AM - edited 09-15-2013 10:45 AM
Regarding just your Windows Update failure issue...
Please have a look at our KB article:
If KB2647753 is in your update list, try installing it first, all by itself. After reboot, all of the others should suceed. Note that while the KB article detailed the issue on an X-series machine, it shouldn't matter, as the issue was a Win7 MS Updates issue, rather than machine-specific.
09-15-2013 05:56 PM
You're quite welcome.
Out of curiosity, if you open the Mouse item from Control Panel, do you have an UltraNav tab on the Properties sheet?
09-15-2013 06:15 PM
No, there isn't an Ultranav tab. The only mouse listed in that box is a 'HID- compliant mouse', which I presume must be the graphics tablet I am using in lieu of a functioning Trackpoint / Touchpad.
Looking at other posts about similar issues, it is often reccommended to check in BIOS whether the Trackpoint / Touchpad are active or disabled, but in the Keyboard/Mouse section of the BIOS utility there is no mention of either.