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KtPeapod
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Posts: 8
Registered: ‎09-15-2013
Location: Lincolnshire
Views: 790
Message 1 of 13

How have I switched off Touchpad & Trackpoint?

I've had this laptop since yesterday, and all was fine until I started using my Wacom graphics tablet... the tablet itself works perfectly but the Touchpad and Trackpoint seem to have switched off completely [the Touchpad buttons don't work either].

Have I switched them off somehow, is it related to using the Wacom?

 

Other similar questions online mention altering settings in Mouse > UltraNav, but this doesn't exist for me.

 

Thinkpad Edge E530c

Windows 7 Pro

Everything should be default settings because I haven't had it long enough to change anything!

Makes no difference if on battery or plugged in

No error messages appeared.

 

Any help much appreciated!

 

KtP

lead_org Microsoft MVP Contributor
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Registered: ‎12-19-2008
Location: Australia, Melbourne
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Message 2 of 13

Re: How have I switched off Touchpad & Trackpoint?

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-67226

install the above software. Also check in the Device Manager under Control Panel-> System. Make sure that you have the Ultranav trackpoint and trackpad detected, and there is no yellow exclamation mark.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
KtPeapod
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Message 3 of 13

Re: How have I switched off Touchpad & Trackpoint?

I have installed the software, with no change.

I can't find any mention of Ultranav trackpoint / trackpad in the Device Manager

 

KtP

lead_org Microsoft MVP Contributor
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Location: Australia, Melbourne
Views: 765
Message 4 of 13

Re: How have I switched off Touchpad & Trackpoint?

can you uninstall the wacom and see what happens. Which Wacom tablet do you have?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
KtPeapod
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Posts: 8
Registered: ‎09-15-2013
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Message 5 of 13

Re: How have I switched off Touchpad & Trackpoint?

I don't know if I can uninstall the Wacom.. nothing wacom or tablet related appears on the program list or the uninstall utility. Which seems odd in itself.

It is an intuos3, Model: PTZ-431W

 

Could it also be something to do with Windows Update? The last two times I have shut down there have been 80 - 90 updates to install first, and when I switch back on there is a message about updates not working properly.

 

KtP

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KtPeapod
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Message 6 of 13

Re: How have I switched off Touchpad & Trackpoint?

The actual message that comes up on Startup is

 

'Failure Configuring Windows Updates

Reverting Changes'

 

is this related, or a separate issue?

 

When I installed the Synaptics UltraNav Driver, this message appears

 

"Unable to connect to the Synaptics Pointing Device driver.

If you have installed another PS/2 Pointing Device Driver please uninstall the Synaptics driver by clipcking on the yes buton. You then need to reinstall your pointing device driver for your external device again."

 

I don't know what any of this means! can anyone help?

 

 

KtP

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Message 7 of 13

Re: How have I switched off Touchpad & Trackpoint?

Regarding just your Windows Update failure issue...

Please have a look at our KB article:

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Windows-updates-not-installing-system-config-l...

If KB2647753 is in your update list, try installing it first, all by itself. After reboot, all of the others should suceed. Note that while the KB article detailed the issue on an X-series machine, it shouldn't matter, as the issue was a Win7 MS Updates issue, rather than machine-specific.

 

Regards.


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KtPeapod
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Message 8 of 13

Re: How have I switched off Touchpad & Trackpoint?

Thank you that seems to solve the update problem at least,

 

if only the other problems were that easy!

 

thanks for your help

 

KtP

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Message 9 of 13

Re: How have I switched off Touchpad & Trackpoint?

You're quite welcome.

 

Out of curiosity, if you open the Mouse item from Control Panel, do you have an UltraNav tab on the Properties sheet?

 

Regards.


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KtPeapod
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Message 10 of 13

Re: How have I switched off Touchpad & Trackpoint?

No, there isn't an Ultranav tab. The only mouse listed in that box is a 'HID- compliant mouse', which I presume must be the graphics tablet I am using in lieu of a functioning Trackpoint / Touchpad.

Looking at other posts about similar issues, it is often reccommended to check in BIOS whether the Trackpoint / Touchpad are active or disabled, but in the Keyboard/Mouse section of the BIOS utility there is no mention of either.

 

KtP

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