11-19-2018 11:53 PM
I have a problem with my inbuilt camera on lenovo E480 with Windows 10, it is just not working.
I get a grey image in the apps and black image on testing websites (of course I enabled it in the browser).
I did already:
These steps were not succesful.
Can you please guide me how to relove this issue.
11-20-2018 06:59 AM
Welcome to the Lenovo Community Forums!
Is this working before? When you updated and reinstalled the driver, did you completely uninstall the existing the driver? For some reasons, some anti-virus security software, may at times block the camera access. Could you please check if your anti-virus has this feature? Let us know how it goes.
11-20-2018 08:26 AM
Thank you for your guidace.
This is a new laptop, and I updated the BIOS and all the oter stuff through Lenovo Vantage
I have further done these steps:
To no avail, it still doesn't work.
11-21-2018 10:45 AM
I got it working.
The problem is in the Lenovo Vantage driver, the camera privacy setting was checked off, but in was actually on in the background.
The way to resolve it was to click away on the Windows privacy settings, turning the camera on and off, then also clicking away the tickbox in the Lenovo Vantage, turning the privacy check on and off.
Eventually that did it, a combination of clicking worked.