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pjer
Paper Tape
Posts: 3
Registered: ‎11-19-2018
Location: NL
Views: 534
Message 1 of 4

Inbuilt camera not working on lenovo E480 with Win 10

Greetings.

I have a problem with my inbuilt camera on lenovo E480 with Windows 10, it is just not working.
I get a grey image in the apps and black image on testing websites (of course I enabled it in the browser).

I did already:

  • Check privacy settings for camera in Lenovo Vantage and Windows Settings, and the privacy mode is off
  • Check in BIOS that the camera is enabled for the usage in apps
  • Update the driver (after this I get the flash light working, but no image)
  • Reinstall the driver from the Lenovo E480 website

These steps were not succesful.
Can you please guide me how to relove this issue.

Social Support Agent
Social Support Agent
Posts: 83
Registered: ‎08-02-2018
Location: PH
Views: 505
Message 2 of 4

Re: Inbuilt camera not working on lenovo E480 with Win 10

Hi pjer,

 

Welcome to the Lenovo Community Forums!

 

Is this working before? When you updated and reinstalled the driver, did you completely uninstall the existing the driver? For some reasons, some anti-virus security software, may at times block the camera access. Could you please check if your anti-virus has this feature? Let us know how it goes. 

 



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pjer
Paper Tape
Posts: 3
Registered: ‎11-19-2018
Location: NL
Views: 498
Message 3 of 4

Re: Inbuilt camera not working on lenovo E480 with Win 10

Thank you for your guidace.
This is a new laptop, and I updated the BIOS and all the oter stuff through Lenovo Vantage


I have further done these steps:

  • Enable/Disabled Camera in Device Manager
  • Unistall (delete)/Install Lenovo driver
  • Pressed F8
  • Disabled Antivirus and Firewall
  • Tried Ubuntu, the camera does not work there either.

 

To no avail, it still doesn't work.

pjer
Paper Tape
Posts: 3
Registered: ‎11-19-2018
Location: NL
Views: 473
Message 4 of 4

Re: Inbuilt camera not working on lenovo E480 with Win 10

I got it working.

The problem is in the Lenovo Vantage driver, the camera privacy setting was checked off, but in was actually on in the background.


The way to resolve it was to click away on the Windows privacy settings, turning the camera on and off, then also clicking away the tickbox in the Lenovo Vantage, turning the privacy check on and off.

 

Eventually that did it, a combination of clicking worked.

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