10-10-2018 01:49 AM
I have a ThinkPad E480 with Windows 10 Pro 64bit on it.
Obviously I want to use fingerprint reader which was working fine until today.
It was all fine in the morning. After a short brake when I got back to unlock it with my fingerprint
on the screen I saw the common error message: Couldn't recognise that fingerprint. Make sure you've set up your fingerprint in Windows Hello.
When I tried a few more times it doesn't even asks for PIN or password. Only displaying the error message.
After a restart the login screen continously shows the same "Couldn't recognise that fingerprint..." message. Not even try to read fingerprint. In Windows Hello I couldn't add fingerprint as when the adding process starts the reader stays unresponsive.
Uninstall and reinstall driver didn't help.
Any idea? It is in warranty.
Solved! Go to Solution.
10-11-2018 01:53 AM
After using Lenovo Vantage driver updates and a repeated driver process (Uninstall device but leave driver -> scan for hardware changes) and a nice reboot helped.
I do not know what caused the problem.