03-21-2012 08:17 AM
In december 2011, my Lenovo-monitor got replaced, by a new one, cause of weird scratches, and other things on the screen. Since a week of two, I can see a dead pixel in the right upper corner. So I called Lenovo, with the request, to replace this screen, because they had put a new one on it, and this new one, has this dead pixel. I don't think, that is any of my fault? That's what I said to the man, he answerred, I'm sorry, but if you don't have 3 or more pixels we won't replace it for you.
First I was trilled with the Lenovo service, they replaced my screen, after they had seen on the photo's, the weird scratches and spots on it. But now, i'm slightly dissapointed. So I have to hope, that there will come more dead pixels? That's ridiculous. I have 'Business day-on site warranty' untill the summer of 2013.
With kind regards,
03-21-2012 11:39 AM - edited 03-21-2012 11:39 AM
Sorry to hear about the defective pixel, but the support agent didn't lie to you, Lenovo's Dead Pixel Policy is that three or more pixels need to be defective. This is actually less than the policy the display manufacturers stipulate or was in force 5 years ago.
I know this may not be what you wanted to read, but please take a look at this site which illustrates that Lenovo is not alone in having a policy of this kind.
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