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thinkeruser
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Registered: ‎04-23-2015
Location: Europe
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Message 1 of 13

Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Hi,

 

I'm having MAJOR troubles with Windows 8.1 64 Bit latest version on a Lenovo Thinkpad Edge E540.

Effects are:

- Startup and BSOD

  - DRIVER_POWER_STATE_FAILURE

  - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

  - DRIVER_IRQL_NOT_LESS_OR_EQUAL

- Serveral effects on the Nvidia GT740M in the device manager not detected or driver could not start

  - not detected in device manager

  - detected, but driver not started

    Die Treiber für dieses Gerät wurden nicht installiert. (Code 28)
    Es sind keine kompatiblen Treiber für dieses Gerät vorhanden.
    Klicken Sie auf "Treiber aktualisieren", um einen Treiber für dieses Gerät zu finden.

  - Updated e.g. Intel Bluetooth driver: => seen, but driver could not be started, deactivated/activated device => OK

 

BIOS version is latest version available today.

 

Latest Intel driver available from Lenovo is very old from 20.12.2013, 10.18.10.3379

Nvidia GT740M driver: 9.1.2015, 9.18.13.4725, also older driver don't work reliable.

 

@Lenovo: Please provide newer drivers for Intel HD 4600 and Nvidia GT740M which work reliable on Thinkpad Edge E540 !!!!!

 

Thank you.

 

Gerhard

thinkeruser
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Message 2 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Guru
Posts: 1,389
Registered: ‎06-08-2013
Location: BE
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Message 3 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Just use the old driver for now. Soon you will be able to update to Windows 10 and use a brand new driver.

Have you tried using this beta driver for Windows 10?

http://support.lenovo.com/us/en/downloads/ds102364

Usually the 740M cannot be started if you don't have an Intel driver correctly installed. But I could be wrong though. Try uninstlaling the Intel HD Graphics driver in Device Manager, and then install the graphics driver (from 2013) from http://support.lenovo.com.

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

thinkeruser
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Message 4 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Yes, but old latest drivers are not stable, too (either Nvidia, Intel or the combination).

 

Will try Windows 10 beta drivers. But no one is available for E540 Edge. So I have to guess which works and try out which one is correct.

 

Intel driver always shows up correctly, it is already installed. I tried to setup the latest intel one from the intel website but it says it is now certified for that system.

 

Lenovo please fix the driver hell ....

 

I'm an IT expert (had already developed Windows Kernel Mode drivers) but it is really painfull not having a stable computer for my sun and consumes a lot of time for me and him.

 

BTW: I'm working with Windows NT based systems (NT 3.1, 3.5, 3.51, Win2k, XP, Vista, 7, 8, 8.1) since Windows NT 3.1Beta releases and Windows 8/8.1 is the worst release ever. Never had so much BSOD and other problems in any other Windows Version on several computers.

 

Thank you .

 

Gerhard

 

 

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thinkeruser
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Message 5 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

@Lenovo: any fixes available?

 

Gerhard

thinkeruser
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Message 6 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

@Lenovo: Any customer support here?

 

Gerhard

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Posts: 5,340
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Message 7 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Good day.

 

If you require dedicated Lenovo support, please contact that group, directly:

  Austria
  THINK-branded products

  German
  0810-100-654 (zum Ortstarif)

  9:00 - 18:00 Monday - Friday

as this is pricinpally a peer-2-peer support community.

 

Hope this helps a bit.

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee.

thinkeruser
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Registered: ‎04-23-2015
Location: Europe
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Message 8 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Thank you. Will try, but I guess they can't help because the main issue is that no driver fix is available. Really unacceptable that no support is available for a new $1200 Thinkpad.

 

Other thinkpads like W540 are very good supported. They have beside the Nvidia GPU the same chipset including revisions of main Intel chipsets and Intel HD4600 graphic card and work reliable here. But the never drivers can't be installed on the E540.

 

Gerhard

Guru
Posts: 1,389
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Location: BE
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Message 9 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

The high-end T-series, X-series, W-series have more dedicated fans helping each other. Most of those people have years of experience with ThinkPads ;-) Which makes the ThinkPad community so enjoyable.

Contact technical support by telephone from Sarbin's post. They will help you further.

Cheers.

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

thinkeruser
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Message 10 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

called them.

 

As usual the only recommendation is:

1.) Reinstall the OS (Windows 8)

2.) Give it back to a repair center

 

That drivers are buggy or are too old or incompatible with Windows 8.1 can't be the case :-( So only support option 1.) and 2.) are valid options according to Lenovo.

 

A third option was only available after some discussion to write Lenovo a detailed description of the problem via E-Mail. Also they were not interested in the support forum thread. Writing them an email now ....

 

They also mentioned that it will only work with Windows 8. So you can't do Windows Updates to Windows 8.1 as they can't guarantee that it will work. Very good situation.

 

BTW: Driver are WHQL, so also the quality of signed WHQL drivers doesn't say anything about quality of the drivers .... So Microsofts quality process isn't worth anything ....

 

Windows 8/8.1: Never had so much blue screens in my Windows NT history ever, and the history is very long: :-)

Windows NT 3.1 (July 1991 Beta to June 1993 Beta)!!!

Windows NT 3.1 Release

Windows NT 3.5

Windows NT 3.51

Windows NT 4.0

Windows 2000

Windows XP

Windows Vista

Windows 7

 

Gerhard

 

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