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Guru
Posts: 1,396
Registered: ‎06-08-2013
Location: BE
Views: 194
Message 11 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Solution #1 is very unlikely, return it, they will swap the motherboard. Might be a faulty graphics card.

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

thinkeruser
Fanfold Paper
Posts: 8
Registered: ‎04-23-2015
Location: Europe
Views: 175
Message 12 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

No, they want swap the motherboard for free (I've also bough a 3 year additional warranty). I've to reinstall the Windows system to "proove" that it also not working correctly. And still not possible to destinguish between the 3 theoretical options listed below.

 

Otherwise they will charge 380EUR + the price for the motherboard (guessing 200 EUR) which is not acceptable.

 

Theoretically only the cause which are possible are:

- Hardware problem
- Driver problem
- Windows OS problem

 

I also uninstalled all graphic card drivers (Intel HD4600 and Nvidia GT740M driver in safe mode with Driver uninstaller). Rebooted. Afterwards with opened device manager to see the graphic card devices I was installing the latest driver package. Intel HD4600 driver installs well, when the Nvidia GT740M driver will be installed computer crashes instantly.

https://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e...


NVIDIA Intel HD Audio Intel Graphics Build ID Rev. Issue Date
------------ -------------- -------------- ---------- ---- ------------
9.18.13.2762 6.16.00.3131 10.18.10.3379 J9DQ07WW 02 2015/06/09

 

Also they can't escalate internally to the software development of Lenovo.

 

Really a very bad customer experience with Lenovo.

 

Gerhard

 

Guru
Posts: 1,396
Registered: ‎06-08-2013
Location: BE
Views: 164
Message 13 of 13

Re: Lenovo Thinkpad Edge E540 - Graphic card recognition and blue Screens BSOD

Quite sure it is a hardware problem. Just risk it. I have never seen this being caused by software or an incorrect configuration.

But if a motherboard replacement doesn't solve it, they won't charge you.

An escallation only happens after several failed attempts to repair the computer. This is the same case with Dell or HP. I am speaking of experience.

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

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