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ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,420
Message 1 of 30

Please HELP: Thinkpad Edge logged off by itself - now "Windows can't start"

My laptop was on and suddenly started shutting down all programs, logged off and started a reboot. Then a blue screen full of text appeared saying it will attempt to fix the problem and if I see this screen several times I should take the following steps... - unfortunately every time I see it, I only have about 3 seconds before it goes to another screen! The next black and white screen gives me 2 options: 1. attempt to fix the problem (recommended) and 2. start windows normally

I tried bnoth options and they both dont work.

An attempt to fix the problem takes a long time when I guess they're scanning the comp to find what might be wrong. Then I'm told I should disconnect anything I might have plugged in and try again (nothing was plugged in) - then it tells me it's probably caused by new software installed (nothing was installed for months).

What to do? It suggests factory reset but I'm not backed up.

This is what the recovery report says:

Ok, here's what it says:

Startup Repair
Last successsful boot time: 7/13/2012
Number of repair attempts: 5

Session details:
System disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes: 1

Test performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test performed:
Name: check for updates
Result: completed successfully. Error code = 0x0
Time taken = 0 ms

Test performed:
Name: disk failure diagnosis
Result: completed successfully. Error code: 0x0
Time taken: 141 ms

Test performed:
Name: disk metadata test
Result: completed successfully. Error code: 0x0
Time taken: 46 ms

Test performed:
Target OS test
Comp. Successfully. Error code 0x0
188 ms

Test performed:
Volume content check
Comp. Successfully
312 ms

Test performed:
Boot manager diagnosis
Comp successfully
0ms

Test performed:
System boot log diagnosis
Comp successfully
0ms

Event log diagnosis
Comp successfully
156 ms

Internal state check
Comp successfully
62 ms

Boot status test
Comp successfully
47 ms

Setup state check
Comp successfully
561 ms

Registry hives test
Comp successfully
3011 ms

Windows boot log diagnosis
Comp successfully
0 ms

Bugcheck analysis
Comp successfully
1061 ms

Root cause found:
Unknown Bugcheck: Bugcheck 50. Parameters = 0xffff880039c7000, 0x1,
0xffff80002ebce11, 0x0.

Repair action: system files integrity check and repair
Result: failed. Error code = 0x490
Time taken: 996456 ms


Sorry for skipping repetitive words, I just had to type it all on my phone :/

Retired Support Specialist
Posts: 444
Registered: ‎05-26-2012
Location: Raleigh, North carolina
Views: 1,419
Message 2 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Hey Ronkoncoma,

 

This sounds like it could be serious issue and could you please post the Report also if your using Windows 7 could you post the Event Viewer.

 

Open Event Viewer by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Best Regards,

 

Hiro

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ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,412
Message 3 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Thanks Hiro - will post detailed report soon as I get home this evening. As for event viewer - I don't even get as far as to have the start button to click :/

ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,387
Message 4 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Ok, here's what it says:

Startup Repair
Last successsful boot time: 7/13/2012
Number of repair attempts: 5

Session details:
System disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes: 1

Test performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test performed:
Name: check for updates
Result: completed successfully. Error code = 0x0
Time taken = 0 ms

Test performed:
Name: disk failure diagnosis
Result: completed successfully. Error code: 0x0
Time taken: 141 ms

Test performed:
Name: disk metadata test
Result: completed successfully. Error code: 0x0
Time taken: 46 ms

Test performed:
Target OS test
Comp. Successfully. Error code 0x0
188 ms

Test performed:
Volume content check
Comp. Successfully
312 ms

Test performed:
Boot manager diagnosis
Comp successfully
0ms

Test performed:
System boot log diagnosis
Comp successfully
0ms

Event log diagnosis
Comp successfully
156 ms

Internal state check
Comp successfully
62 ms

Boot status test
Comp successfully
47 ms

Setup state check
Comp successfully
561 ms

Registry hives test
Comp successfully
3011 ms

Windows boot log diagnosis
Comp successfully
0 ms

Bugcheck analysis
Comp successfully
1061 ms

Root cause found:
Unknown Bugcheck: Bugcheck 50. Parameters = 0xffff880039c7000, 0x1,
0xffff80002ebce11, 0x0.

Repair action: system files integrity check and repair
Result: failed. Error code = 0x490
Time taken: 996456 ms


Sorry for skipping repetitive words, I just had to type it all on my phone :/

ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,372
Message 5 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Does anyone know how to fix it? PLEASE Smiley Happy

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,366
Message 6 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Can you run a HDD diagnostic from within the bios menu?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,361
Message 7 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

How do I access BIOS menu please Smiley Happy
Retired Support Specialist
Posts: 444
Registered: ‎05-26-2012
Location: Raleigh, North carolina
Views: 1,360
Message 8 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Hey Ronkoncoma,

 

If you turn on your computer when the ThinkPad screen comes on Hit enter a few times. This should take you to the Startup Interrupt Menu. On this screen you will hit F1 to enter the BIOS Setup Utility. You can also press F10 to diagnose hardware. F10 will allow you to do quick storage device test on the hard drive.

F1 will lead you to the ThinkPad Setup Menu.

 

Best Regards,

 

Hiro

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Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a pat on the back for helping you out!
ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,329
Message 9 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

Thanks Hiro! Just run it!

Hard disk drive diagnostics program
Status test complete
Result Pass: Read verification and speed test


Now what?
ronkoncoma
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Posts: 18
Registered: ‎08-01-2012
Location: NYC
Views: 1,266
Message 10 of 30

Re: Thinkpad Edge logged off by itself - now "Windows can't start"

So I' guessing the hard drive is ok I just have some virus right?

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