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doubleedgedpen
Paper Tape
Posts: 2
Registered: ‎10-05-2012
Views: 101,354
Message 1 of 6

Problem with Audio Drivers after Update via Solution Center

I just let the Lenovo Solution Center perform a software update on my system, and now I am receiving two error messages at every Windows boot up.

 

FIRST ERROR: "SAII Command Line Application has stopped working"

I am given two arrows to click:

- "Check online for a solution and close the program" (does nothing)

- "Close the Program"

 

"View Problem details" reveals:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SACmd64.exe
Application Version: 11.0.0.0
Application Timestamp: 4ee94e0a
Fault Module Name: SACmd64.exe
Fault Module Version: 11.0.0.0
Fault Module Timestamp: 4ee94e0a
Exception Code: 40000015
Exception Offset: 0000000000150225
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e357
Additional Information 2: e357a1a1b0010a7001c2e1562bb09767
Additional Information 3: 7d1f
Additional Information 4: 7d1fe5f93672c47a0d347598ff39d707

 

SECOND ERROR: "Dolby Advanced Audio"

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

The only option here is to click an OK button.

 

These errors did not appear before I let the Lenovo Solution Center perform a software update.  I would have thought that the built in Lenovo program would update the right drivers and software applications.

 

What steps can I take to resolve these two error messages?

 

Lenovo Thinkpad Edge E430

TYPE 3254-CTO

Windows 7 Home Premium 64 bit

Core i7-3612-QM CPU @ 2.10GHz

16GB DDR3 1600MHz Corsair Vengeance SDRAM memory kit (CMSX16GX3M2A1600C10)

 

Rexe
Blue Screen Again
Posts: 3
Registered: ‎10-07-2012
Location: Perth, Australia
Views: 101,244
Message 2 of 6

Re: Problem with Audio Drivers after Update via Solution Center

I am also having this problem.

 

Just received my brand new laptop. Same error messages and only after updating using Lenovo Solutions.

 

Only, the "SAII" error message doesnt just come up once, at one stage, a new window will open every 30 secs or so. Really annoyed having 5 error message windows saying the same thing at once whilst trying to study.

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 101,222
Message 3 of 6

Re: Problem with Audio Drivers after Update via Solution Center

Hi all,

 

Sorry to hear about the issues you're facing, was reading through the thread and what i suggest is to uninstall the Audio drivers and reinstall it by downloading it manually from the support site. The Links can be found below.

 

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS028630

 

The drivers above is for E430 and E530

 

On another note, I was just wondering which version of lenovo Solution centre do you currently have? I'd like to double check to see if the Solution Centre causing the conflict.

 

Hope to hear from you regards

Rexe
Blue Screen Again
Posts: 3
Registered: ‎10-07-2012
Location: Perth, Australia
Views: 101,095
Message 4 of 6

Re: Problem with Audio Drivers after Update via Solution Center

??? Im not a computer programmer.

 

Uninstall driver install driver? 

 

Instructions maybe?

 

Thanks

Rexe
Blue Screen Again
Posts: 3
Registered: ‎10-07-2012
Location: Perth, Australia
Views: 101,065
Message 5 of 6

Re: Problem with Audio Drivers after Update via Solution Center

I have sourced and solved my problem.

 

Please follow link:

 

http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E430-Dolby-Advanced-Audio-Issue/td-p/826333

 

I found that the instructions given by a member was most helpful.

Firstly go to;

Start>Control Panel>Hardware and sound>Device Manager>

Then drop down on 'Sound, Video and game controllers'

Then 'Right Click' on the 'Conexant 20671 HD' and left click uninstall.

Wait for the uninstall process to finish and then restart your computer.

Wait a few minutes after start up and Windows should automatically re-install the driver, which will prompt a message box in the bottom right hand corner saying, "Driver Installed Successfully", with the name of the driver underneath. (Mine was the same driver "20671 HD"

Bingo, problem solved.

 

If this does not work for you then there are other solutions and/or forum members/staff that can help.

 

Hope this helps, 

 

Rexe

aasfsfdf
Serial Port
Posts: 28
Registered: ‎11-04-2012
Location: AS
Views: 64,063
Message 6 of 6

Re: Problem with Audio Drivers after Update via Solution Center

Same here on a E530. I had System Update installed, version 5 is available. Why doesn't it check for updates for itself?

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