02-03-2014 01:19 PM
Here is the message I am getting after running the lenovo solutions diagnostic WHD01V000-UJ7WQF
What does this mean?
My computer is a week old, got it off ebay, new, but had been set up already. It has been running quite slow, when I open 20 tabs in firefox it will glitch and sometimes freeze, sometimes I can't access my files, it just says file explorer on the top and displays nothing and I can't close them. It has 6gb ram and a core i5, e431 model, so it shouldnt be running so slow and this diagnostic worries me. I called Lenovo before running the diagnostic and they said it could be a hard drive failure. Anyone know this error message?
02-04-2014 02:53 AM
Welcome to Lenovo Community Forums!
If the result of "SMART short self-test" returns an error code, the hard drive has indeed failed or is about to. Then you may want to do a repair or have a new hard disk.
Take a backup of all your data while the hard drive can still be accessed and contact Lenovo Technical support if you are under warranty.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.