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flantus
Fanfold Paper
Posts: 4
Registered: ‎05-30-2011
Location: NYC
Views: 9,983
Message 1 of 6

Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

Lenovo ThinkPad Edge E520 (Core i5) with Conexant 20671 SmartAudio HD.

 

PROBLEM DESCRIPTION: Same problem as described in the post below.  Skype interrupts a call after a several seconds reporting "Skype can't detect sound card" error.  After experimenting with sound card settings  the problems seems go away but return back after the first program restart.  In short, update to the newer sound card driver version fixed the problem. The post below helped very much. I sincerely thank gentlemen who took time to communicate the problem and solution to community: T420 sound card problem causing Skype crash

 

SOLUTION:

Here is how I resolved the aforementioned problem on my E520 which I have ordered directly from Lenovo in May 2011. 


Download and install the most recent driver from Lenovo site here:

Conexant Audio Software for Windows 7 (32-bit, 64-bit), XP (32-bit, 64-bit) - ThinkPad Edge E420, Ed...

 

This is what I had "before" and "after" on my system. This is the old driver "before":

Old driver version

 

This is the newly updated driver "after" the update:

New updated driver

 

 

For the record this is my system settings:

System Settings


 

Moderator note; added picture warning to subject for picture(s) totalling >50K Forum Rules



fishers
What's DOS?
Posts: 1
Registered: ‎06-06-2011
Location: Durham, NC
Views: 9,825
Message 2 of 6

Re: Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

THANK YOU!!!!!!!!!! I have been messing with this for WEEKS!

BelBon
What's DOS?
Posts: 1
Registered: ‎06-29-2011
Location: Sydney, Australia
Views: 9,309
Message 3 of 6

Re: Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

THANK YOU THANK YOU THANK YOU!!!!!  I have wasted so much time trying to get this sorted.  You solved it and saved me from ripping my hair out!

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 9,276
Message 4 of 6

Re: Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

Lol, you're supposed to run System Update on a regular basis, anyway. Smiley Wink

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
flantus
Fanfold Paper
Posts: 4
Registered: ‎05-30-2011
Location: NYC
Views: 8,629
Message 5 of 6

Re: Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

The Thinkpad System Upgrade does not cover driver version upgrade. Needles,  to metion the Windows OS Automatic Upgrad too.  All drivers upgrades come in software pachages and you can install it only manually downloading them.

 

Here is the driver downloads and upgrade packages page:  

Drivers and software - ThinkPad Edge E220s, Edge E420 and Edge E520

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 8,612
Message 6 of 6

Re: Skype can't detect sound card Lenovo ThinkPad E520 !!Pictures!!

ThinkVantage System Update is supposed to offer a unified and streamlined interface that automates driver searching, downloading, and installing.

You could manually download and install them if there's a particular issue that TVSU can't handle, or there are other issues. Generally, System Update should work as expected.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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