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Maksim10839
Paper Tape
Posts: 3
Registered: ‎05-14-2019
Location: AU
Views: 333
Message 1 of 5

ThinkPad E480 Blue Screen Kernel Power 41

Hi,

I've been constantly getting unexpected Bluescreen runtime errors on the E480 model, I've updated all my drivers and bios but the error still persisted even after fully resetting and re-installing the Windows 10 operating system. 

kernel 1.PNGkernel 2.PNG

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 305
Message 2 of 5

Re: ThinkPad E480 Blue Screen Kernel Power 41

Hi Maksim10839!

 

Welcome to the Community Forums. 

 

When did it start happening? Please download and install Lenovo Vantage then run a Hardware Scan to check if there is any defective hardware. Link here, https://support.lenovo.com/us/en/solutions/ht505081. 

 

Regards,

 

 



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Maksim10839
Paper Tape
Posts: 3
Registered: ‎05-14-2019
Location: AU
Views: 290
Message 3 of 5

Re: ThinkPad E480 Blue Screen Kernel Power 41

Hi,

1) The error appeared somewhere in the end of march, and continued to this day, before I thought it was initially the operating system and then SSD which is why I've tried rolling back to the older version of Windows 10 (Which did not solve th problem) and then i've completely reset the SSD.

2) I'll for sure install the software.

 

Regards

 

 

Maksim10839
Paper Tape
Posts: 3
Registered: ‎05-14-2019
Location: AU
Views: 271
Message 4 of 5

Re: ThinkPad E480 Blue Screen Kernel Power 41

Hi,
I've Lenovo Vantage, the hardware scan showed absolutely no errors. I've tried to visit Lenovo website for automatic drivers scans and the program showed no updates needed for the drivers etc.
The error still continues to occur.

Regards
Social Support Agent
Social Support Agent
Posts: 381
Registered: ‎08-02-2018
Location: US
Views: 257
Message 5 of 5

Re: ThinkPad E480 Blue Screen Kernel Power 41

Try downloading a third party software called whocrased and run the software to check what's causing the blue screen. Update us how it goes. 

 

Thanks. 



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