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Grzegorz_OCG
Fanfold Paper
Posts: 3
Registered: ‎01-18-2018
Location: PL
Views: 730
Message 1 of 8

ThinkPad E570 randomly crashes - gliphs/glitches on screen

Hi,
I have six ThinkPads E570 (20H5V75SPB), and one of them is randomly crashing (from two times a day to one time a week).

Every time it looks the same (see attached photo). The photo is with an external monitor attached, but the same happens without it.

I've tried installing other (older/newer) drivers (mostly for the GPU), updating BIOS, and other things. 

This one is the only one I have problems with.

Thanks in advance for any ideas.

e570-crash.jpgCrash on E570

Administrator
Administrator
Posts: 6,684
Registered: ‎09-03-2014
Location: SK
Views: 634
Message 2 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

Hello,

 

It helps to post which driver versions you have installed and your system.  Could you ensure that you have the following driver installed; it was released to fix an issue which your description matches.

 

Graphics driver:

https://pcsupport.lenovo.com/sk/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e570...

Andy


English Community Leader


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Grzegorz_OCG
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Posts: 3
Registered: ‎01-18-2018
Location: PL
Views: 603
Message 3 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

Hi,
Sorry, I forgot to mention that. Yes, these are the latest drivers (23.20.16.4877) I have tried. And they haven't helped.

Administrator
Administrator
Posts: 6,684
Registered: ‎09-03-2014
Location: SK
Views: 540
Message 4 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

Hello,

 

I'll be sending you a private message regarding another driver for you to test, please look out for it.

Andy


English Community Leader


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points


Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos


T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.


Please don't ask me questions by Personal Message; questions belong in the forums.


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elboutch
What's DOS?
Posts: 2
Registered: ‎04-11-2018
Location: FR
Views: 496
Message 5 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

Hello,

I have exactly the same issue with my Lenovo E570.

Tried many things but nothing change.
Please let me know if the latest driver resolved the issue.
Thanks

Regards

Grzegorz_OCG
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Posts: 3
Registered: ‎01-18-2018
Location: PL
Views: 491
Message 6 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

It's been a week since I've installed the beta/test driver (23.20.16.4973), which was kind to provide, and for now there were no crashes. It looks it's done the job, but I'm not celebrating yet, because previously there were longer periods of time without crashes. 

I'll post an update next week

elboutch
What's DOS?
Posts: 2
Registered: ‎04-11-2018
Location: FR
Views: 482
Message 7 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

Good news Smiley Happy
Thanks for your reply.

Can you (or  ) give me a link for this new driver ?

Thanks

Administrator
Administrator
Posts: 6,684
Registered: ‎09-03-2014
Location: SK
Views: 409
Message 8 of 8

Re: ThinkPad E570 randomly crashes - gliphs/glitches on screen

All,

 

A new driver has been released to the web to address the issue discussed in this thread, Happy Computing!

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E570...

Andy


English Community Leader


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points


Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos


T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.


Please don't ask me questions by Personal Message; questions belong in the forums.


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