01-16-2013 08:48 PM - last edited on 01-16-2013 09:02 PM by NateS
My daughter's Thinkpad crashed 3 weeks after the warranty ran out and I had to order the restore cds. I ran the restore without any problems (I'm not computer savvy) but when I said yes to the restart it won't go past the screen below. I have no idea what to do, can anyone help? Lenovo tech support customer service will not help me!
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01-21-2013 09:44 AM
Hey there ellenc and welcome to the forums,
There are a few things that we should take a look at, and we'll need some more information to figure out exactly what we are looking at. What operating system(OS) and machine type and model number are using? This can be found on the stick on the bottom of the laptop, and occasionally in the battery compartment of the laptop.
What you are seeing is that the boot loader that takes the machine from BIOS to the Operating System cannot locate your hard drive for some reason. Have you by chance removed the hard drive and placed it back in? It simply could just not be seated properly.
We will need to check to see if your BIOS sees the hard drive at all. When you start the computer hit the appropriate F# key or enter to interrupt startup and take you to BIOS. Once in BIOS, use your directional keys to move back and forth through the menus. You will want to move over to startup, and move down and open up 'Boot' by pressing enter once over the selection. There should be a list on this page that includes either a ATA HDD or SSD. If you are able, take a picture of this and post so that we can see exactly what you are looking at.