06-21-2014 02:14 PM
I am helping a friend with a laptop problem. The HDD has had problems in the past and already been restored once. Now it won't boot and I'm unable to access the f8 boot options in order to use Safe Mode. I was able to boot using Kaspersky, but it doesn't show the whole HDD and files.
I've given up trying to access files and just want to try to get the PC working again. I tried using the System Recovery Options and doing a restore, but after it launches I get a message that says "You must log in in order to access System Recovery Options."
Any suggestions? Thanks!
06-21-2014 02:35 PM
Good day and welcome to the community.
It may help others provide advice with a bit more information about the system you're working on. TP Edge model, windows version, etc.