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spacecake
Serial Port
Posts: 36
Registered: ‎02-24-2015
Location: GB
Views: 380
Message 1 of 6

Thinkpad E330 Missing driver ?

Just had the system board changed for the second time, in Device Manager, under other devices the driver is not installed, BCM20702A0

 

The Lenovo solutions software update feature has stopped working, how do I install the driver ?

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 362
Message 2 of 6

Re: Thinkpad E330 Missing driver ?

Hi spacecake,

 

Welcome to Lenovo Forums!

 

Probably it is broadcom Bluetooth driver is missing, however can you please let me know the OS of your machine?

 

Please write back with the above required details.

Thank you, have a good day.

 

Regards,

Naveen.v

spacecake
Serial Port
Posts: 36
Registered: ‎02-24-2015
Location: GB
Views: 357
Message 3 of 6

Re: Thinkpad E330 Missing driver ?

Hi Naveen,

 

Your correct, its the bluetooth driver, I found the required download on the Thinkpad E330- 3350CTO page.

 

It easyly installed and is now funcioning fine.

 

No other system issues from the mother board change.

 

Would you know if Lenovo disable Thinkvantage software updates on the Lenovo solutions center either after a hardware change or if the warranty is about to expire ?.  All the other solution center fuctions work.

 

Is there another way to check over the system for software updates ?

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 347
Message 4 of 6

Re: Thinkpad E330 Missing driver ?

Hi spacecake,

 

thats great, no Lenovo won’t do anything with disabeling the software updates, guess the application might be corrupted try to uninstall and reinstall the Lenovo solution center to the latest version.

 

Please write back, whether the above steps helped you.

Thank you, have a good day.

 

Regards,

Naveen.v

spacecake
Serial Port
Posts: 36
Registered: ‎02-24-2015
Location: GB
Views: 339
Message 5 of 6

Re: Thinkpad E330 Missing driver ?

Hi Naveen,

 

Once again many thanks... uninstalled LSS and downloaded and reinstalled, the issue persisted however noticed the the Lenovo software update had a new version issued today. Uninstalled the old thinkvantage software update and installed the new Lenovo software update and hey presto my updates appeared!

 

I will get busy but skip the BIOS 

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 323
Message 6 of 6

Re: Thinkpad E330 Missing driver ?

Hi spacecake,

 

Happy to hear again, thank you for letting us know about the resolution on the above post and I hope you found the above suggestion helpful.

We request you to feel free to post back if you have any further queries.

 

Did someone help you today? Click on the star at the left side of the post to thank them with a Kudo!

 

Cheers!Smiley Happy           

Naveen.v

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