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Serial Port
Posts: 36
Registered: ‎02-24-2015
Location: GB
Views: 448
Message 1 of 2

Thinkpad E465 - Machine Type Model 20EXS00E00

Anybody know much about Lenovo warranties ?


I see these thinkpad products are still being offered for sale by retailers, just wondered about the warranty status on them.

They are being offered with Lenovo 3 year collect and return warranty. 

Will the warranty activate on these older models


Serial Port
Posts: 36
Registered: ‎02-24-2015
Location: GB
Views: 378
Message 2 of 2

Re: Thinkpad E465 - Machine Type Model 20EXS00E00

My partner took the decision to purchase this Lenovo Thinkpad E465 which came with a factory date of June 2016. On checking the warranty status online we found that it did come with the expected three year onsite warranty, however we were 11 months into the first year of the three years.

I telephoned Lenovo Thinkpad customer service who informed me that there is a request form on the customer support page for the machine. Here is how to find it !


See top right hand corner of screen shot above, click the warranty and the follow page opens...


Next Select your country and apply to have the base warranty corrected to the date you purchased your machine from your approved retailer.



click here.png

You next come to a page where you can request that the start date of your warranty be corrected, you will need to supply supporting evidence documents to authenticate your purchase.



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