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49 Posts

08-26-2019

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Thinkpad E495 - Lagging and unresponsive keyboard

2019-08-26, 19:35 PM

Hi all,

 

Recently new owner of the Thinkpad E495 and have been really annoyed with the keyboard. I searched around and saw that plenty of other Thinkpad owners have the same issue. This thread in particular about the E485 (which seems to have been fixed with a bios update): https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and/E485-strangely-unresponsive-keyboard/td-p/4170418/highlight/false

 

To quote from the thread:

 

All the keys work, but it seems like occasionally, response to a keypress will be delayed, leading to letters showing up on screen in the opposite order to what I typed. Certain combinations seem to be affected worse than others, though this may be psychological, and it doesn't seem like the space bar is affected - 'e' seems particularly bad, so I'll often go to type 'really' and come out with 'raelly', or "some words" and get "som ewords".

 

I am experiencing the EXACT issue that this person is having. I really hope Lenovo is aware that this model is also efected and have plans for a bios update to fix it. I've already ran Lenovo Vantage and updated all my drivers and also the bios (1.08, August 21).

 

I really like this laptop so far and plan to throw more ram and an extra ssd into it.. but if this keyboard issue cant be fixed, I will sadly have to return it and find a different option.

 

Hoping someone from Lenovo can chime in.

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49 Posts

08-26-2019

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-08-28, 1:39 AM

So.... no reply still. Is it gonna take a lot of people acknowledging this problem for a new bios to fix the issue?

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3 Posts

09-03-2019

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-03, 19:23 PM

I have the same problem with my e495. Updated bios through lenovo vantage but no luck. Keyboard typing at my normal typing speed is a complete pain. Keys are not registering, or are appearing out of order. Keyboard is the only reason I went with a thinkpad and if it's broken, I'll have to return this **bleep**.

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49 Posts

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-04, 21:39 PM
STILL having this issue and "getting used to the keyboard" did not work at all.

I wish there was a way to get supports attention.
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09-03-2019

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-05, 3:55 AM

yea sucks mate, I do like the machine but the keyboard is complete **bleep**e. I don't know how this got past testing, it is really bad.

I scheduled a call with support, we'll see what comes of it.

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49 Posts

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-08, 16:11 PM

How did your support call go?

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5 Posts

09-10-2019

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-10, 23:01 PM
This is also occurring with an e595 with the 1.08 BIOS. I'm not expecting much from Lenovo, though. It seems to have taken a lot of complaints to get any traction on the issue with the e485, and they don't seem to be doing anything for other related models.
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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-10, 23:02 PM
There's also this: https://www.reddit.com/r/thinkpad/comments/9ivh0u/thinkpad_keyboards_measurement_of_polling_lag_and/
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49 Posts

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Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-16, 18:22 PM
yeah ive seen his thread along with the updated one. im just assuming a bios fix will cure this issue for us since that fixed the e485.

im trying to get more people to contribute to this thread, because it seems support isnt going to care until more people complain (like the e485 thread)
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  • Message 10 of 65

Re: Thinkpad E495 - Lagging and unresponsive keyboard

2019-09-16, 18:24 PM

Theres also these:

 

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/ThinkPad-keyboard-hardware-firmware-problem-AFFECTS-MOST/td-p/4248285

 

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Keyboard-firmware-scrambles-keys-on-all-T-series-X-series/td-p/4222626

 

https://www.reddit.com/r/thinkpad/comments/9j70v6/thinkpad_keyboard_firmware_worse_than_anyone/

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