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crinkwest
Fanfold Paper
Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 679
Message 1 of 36

Thinkpad E570 Camera Not Working

Hi

 

My webcam/camera stopped working recently (after a windows 10 update I suspect). I recorded a zoom meeting on 4 August. Did the windows 10 update on 5 August and haven't used the camera since until today when I realised that there was a problem. The camera basically captures the first frame and then the webcam light turns off and the image freezes when trying to connect to Zoom or Skype. I've already followed the steps on the other related threads on this forum but none seem to work. 

 

  • I've restarted the machine after realizing the camera wasn't working.
  • I've checked privacy settings
  • I've uninstalled and reinstalled drivers
  • Uninstalled and reinstalled device.
  • Restarted again and nothing...

Please help! Smiley Sad

DARK_MASTER
Core Memory
Posts: 21
Registered: ‎07-06-2018
Location: GB
Views: 653
Message 2 of 36

Re: Thinkpad E570 Camera Not Working


@crinkwest wrote:

Hi

 

My webcam/camera stopped working recently (after a windows 10 update I suspect). I recorded a zoom meeting on 4 August. Did the windows 10 update on 5 August and haven't used the camera since until today when I realised that there was a problem. The camera basically captures the first frame and then the webcam light turns off and the image freezes when trying to connect to Zoom or Skype. I've already followed the steps on the other related threads on this forum but none seem to work. 

 

  • I've restarted the machine after realizing the camera wasn't working.
  • I've checked privacy settings
  • I've uninstalled and reinstalled drivers
  • Uninstalled and reinstalled device.
  • Restarted again and nothing...

Please help! Smiley Sad


I have the same model ThinkPad.
E570
Product Number: 20H50078UK

And have my Windows 10 Pro that comes with the laptop updated to maximum.

I have no such problem with the laptop's webcam.

Maybe get the Lenovo Vangate app from Microsoft's store(it's free). And check for system updates. You can also do a hardware scan.

Otherwise it looks like a hardware problem.

You CAN take the plastic cover from the screen and see how it looks and if there is something wrong.

Here is how > https://www.youtube.com/watch?v=14F2u7I2U4Y

crinkwest
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Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 641
Message 3 of 36

Re: Thinkpad E570 Camera Not Working

Thank you for your reply!

My system is completely up to date. I checked the camera settings in the Lenovo Vantage app and it says "Camera is in use or loading failed". 


camera.PNG

Also when I open the camera app and the webcam light comes on for a few seconds, then off. Then back on for a couple of seconds and then off again repeatedly. So it looks like it's trying to connect, but can't. 

I really hope it isn't a hardware issue. I've seen a few threads where others have the same symptoms as I do and are able to fix with an update or something silly like toggling a function key and it fixing the issue... 

Kris_Pn
Fanfold Paper
Posts: 7
Registered: ‎08-29-2019
Location: PL
Views: 558
Message 4 of 36

Re: Thinkpad E570 Camera Not Working

I have this same problem, Lenovo please help us

Dampi_79
What's DOS?
Posts: 2
Registered: ‎09-03-2019
Location: DK
Views: 489
Message 5 of 36

Re: Thinkpad E570 Camera Not Working

I have the exact same problem, I can't use Skype or Adobe Connect because of this problem, I think Lenovo needs to provide us with a new driver-software change for this issue. 

 

My problem also occured with the latest update og Windows 10 64bit here in start August...

 

Please Lenovo give us some repsonse!

Alex_12555
What's DOS?
Posts: 1
Registered: ‎09-04-2019
Location: PL
Views: 480
Message 6 of 36

Re: Thinkpad E570 Camera Not Working

I have to this problem

KnockJohn
Paper Tape
Posts: 4
Registered: ‎09-11-2019
Location: GB
Views: 397
Message 7 of 36

Re: Thinkpad E570 Camera Not Working

I have exactly the same problem with an Ideapad 310 - It is annoying as it makes accessing my distance learning at university very difficult.

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Elianoth
Fanfold Paper
Posts: 12
Registered: ‎09-14-2019
Location: ES
Views: 356
Message 8 of 36

Re: Thinkpad E570 Camera Not Working

The same problem but with Lenovo Yoga 710. I talked about this in a spanish forum https://forums.lenovo.com/t5/Yoga-11-S-Yoga-13-Yoga-Pros-Flex/La-c%C3%A1mara-de-mi-Lenovo-Yoga-710-n...

Lenovo Employee Davey_Lenovo
Lenovo Employee
Posts: 24
Registered: ‎07-30-2019
Location: CN
Views: 328
Message 9 of 36

Re: Thinkpad E570 Camera Not Working

Hi  Guys

Could you tell me your system MTM/windows version(like 1703,1709,1803, you can find windows version in setting->about), and please provide your camera driver version(check the version in device manager)?  Those information will help me recreate and analyze issue. Thanks for your help! 

Kris_Pn
Fanfold Paper
Posts: 7
Registered: ‎08-29-2019
Location: PL
Views: 320
Message 10 of 36

Re: Thinkpad E570 Camera Not Working

Windows: 1903 (18362.356)

Driver: 10.0.16299.20029

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