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Dampi_79
What's DOS?
Posts: 3
Registered: ‎09-03-2019
Location: DK
Views: 301
Message 11 of 38

Re: Thinkpad E570 Camera Not Working

My Windows version is Windows 10 Pro version 1903

My driver for the integrated camera is: 10.0.16299.20029

 

Kind regards

 

Andreas

crinkwest
Fanfold Paper
Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 294
Message 12 of 38

Re: Thinkpad E570 Camera Not Working

Windows: 1903 (18362.356)

Driver: 10.0.16299.20029

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KnockJohn
Paper Tape
Posts: 4
Registered: ‎09-11-2019
Location: GB
Views: 273
Message 13 of 38

Re: Thinkpad E570 Camera Not Working

I believe I have found the solution - Like many others, I had been through the installing new drivers option, the uninstalling the camera and re-starting option, the public/private option.... and every time on starting the camera app; the camera would come on for approx two seconds and then oscillate between off and on in approx 1-2 second intervals.

 

The solution, for me, was to not only uninstall the camera, but also to delete the drivers.  Then restart.

 

I can only guess that there is some sort of conflict with having more than one driver to choose from.

crinkwest
Fanfold Paper
Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 257
Message 14 of 38

Re: Thinkpad E570 Camera Not Working

Just gave it try and it worked for me too. Thanks!
Kris_Pn
Fanfold Paper
Posts: 7
Registered: ‎08-29-2019
Location: PL
Views: 245
Message 15 of 38

Re: Thinkpad E570 Camera Not Working

when I tried delete drives use this method, me didn't help

2019-09-16_22h46_55.png

crinkwest
Fanfold Paper
Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 215
Message 16 of 38

Re: Thinkpad E570 Camera Not Working

UPDATE: After rebooting my machine this morning, I noticed that the camera stopped working again. I check the driver and it must have reinstalled with reboot last night. Rolled back to the older driver and camera is working again.

KnockJohn
Paper Tape
Posts: 4
Registered: ‎09-11-2019
Location: GB
Views: 196
Message 17 of 38

Re: Thinkpad E570 Camera Not Working

I read your reply this morning while I was at work - but for me the camera is still working tonight when I got home.... Hopefully I am over this problem.   BTW - In device manager - I had three or four drivers to choose from - and I deleted them all before the restart.

 

Hope this little detail helps.

crinkwest
Fanfold Paper
Posts: 8
Registered: ‎08-18-2019
Location: ZA
Views: 192
Message 18 of 38

Re: Thinkpad E570 Camera Not Working

Thanks for the update. So I rolled back to the old Microsoft driver and it worked for a bit last night as I mentioned. Just checked my camera again and it's back to broken Smiley Sad
What driver are you currently using?

KnockJohn
Paper Tape
Posts: 4
Registered: ‎09-11-2019
Location: GB
Views: 177
Message 19 of 38

Re: Thinkpad E570 Camera Not Working

This is interesting - in order to answer your question - I opened Device Manager and noticed that the Camera is no longer under Camera>EasyCamera - but is now under Imaging Devices>EasyCamera.... maybe this is the thing - and that there was conflict... Driver is RealTEK 18/10/2016 10.0.10586.11226easycam.PNG

 

Lenovo Employee Davey_Lenovo
Lenovo Employee
Posts: 25
Registered: ‎07-30-2019
Location: CN
Views: 157
Message 20 of 38

Re: Thinkpad E570 Camera Not Working


@crinkwest wrote:

Thanks for the update. So I rolled back to the old Microsoft driver and it worked for a bit last night as I mentioned. Just checked my camera again and it's back to broken Smiley Sad
What driver are you currently using?


Could you check device manager if the driver is updated to realtek driver again?  Thanks!

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