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jankk
Paper Tape
Posts: 2
Registered: ‎09-01-2018
Location: DE
Views: 2,016
Message 1 of 7

Thinkpad E580 - System unresponsive after screen hibernated

Hi all,

 

I've got a Thinkpad E580 ( 20KS-001JGE ) with an Intel UHD Graphics 620 with Windows 10. Everytime the computer is turning off the screen for saving energy (not sleep mode) it won't turn on again and the only thing that works is a force shutdown by holding the power button.

 

I noticed the following behavior:

  • The LEDs on the power button and keyboard are still activated but neither the mousepad nor keyboard and power button can wake up the screen.
  • The muted LED on the F1 key won't switch when attempting to control the volume, however pressing Fn + Esc toggles the FnLock LED positioned on the Esc key.
  • The computer stays responsive for the first few seconds after turning off the screen and only then becomes unresponsive.
  • When I ran a background process like scanning for driver updates, the problem didn't appear and I could wake the screen just by touching the mouspad.

I searched the whole internet and tried a lot of things, installed all available driver and BIOS updates but could not resolve the problem.

First, I assumed it was some problem with the graphics driver. But since the system stays responsive when e.g. scanning for driver updatesmakes me think it might be related to some other hardware.

 

Any advice?

 

Thanks!

 

vsakore
What's DOS?
Posts: 1
Registered: ‎09-21-2018
Location: US
Views: 1,907
Message 2 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

Suffering from the same issue.

Need to know if its Windows 10 problem or Thinkpad problem...

jankk
Paper Tape
Posts: 2
Registered: ‎09-01-2018
Location: DE
Views: 1,811
Message 3 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

I called the support hotline: More system updates and even a full system reset did not resolve the issue. So I sent the laptop in and I think they changed the motherboard. It's now working.

msimunic
What's DOS?
Posts: 1
Registered: ‎02-19-2019
Location: HR
Views: 915
Message 4 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

Bought E580 a week ago. Exactly the same problem. (PN# 20KS001JSC)

ikorbln
Fanfold Paper
Posts: 13
Registered: ‎01-06-2017
Location: DE
Views: 603
Message 5 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

me too, same problem......

JardaK
Fanfold Paper
Posts: 3
Registered: ‎10-23-2015
Location: CZ
Views: 144
Message 6 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

The same issue. My laptop is 20KS003JMC.

ikorbln
Fanfold Paper
Posts: 13
Registered: ‎01-06-2017
Location: DE
Views: 7
Message 7 of 7

Re: Thinkpad E580 - System unresponsive after screen hibernated

Hey @all,

I came up with a other solution that i found here in the forum.

Another User had this Problem when he running on battaries.

The solution was to install Windows with an original ISO from Microsoft, not this rubish Lenovo-recovery.

 

And what can i say, it works very well, no problems anymore.

The Support for this was very bad, next time i will buy fron another manufacture.

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