09-01-2018 11:22 AM
I've got a Thinkpad E580 ( 20KS-001JGE ) with an Intel UHD Graphics 620 with Windows 10. Everytime the computer is turning off the screen for saving energy (not sleep mode) it won't turn on again and the only thing that works is a force shutdown by holding the power button.
I noticed the following behavior:
I searched the whole internet and tried a lot of things, installed all available driver and BIOS updates but could not resolve the problem.
First, I assumed it was some problem with the graphics driver. But since the system stays responsive when e.g. scanning for driver updatesmakes me think it might be related to some other hardware.
Solved! Go to Solution.
11-07-2018 02:17 AM
I called the support hotline: More system updates and even a full system reset did not resolve the issue. So I sent the laptop in and I think they changed the motherboard. It's now working.
04-22-2019 03:06 AM
I came up with a other solution that i found here in the forum.
Another User had this Problem when he running on battaries.
The solution was to install Windows with an original ISO from Microsoft, not this rubish Lenovo-recovery.
And what can i say, it works very well, no problems anymore.
The Support for this was very bad, next time i will buy fron another manufacture.