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Tomy_Silver
Punch Card
Posts: 32
Registered: ‎07-28-2019
Location: EG
Views: 494
Message 21 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue


@AmyYu wrote:

Could you please help to confirm What the BIOS version is on your E590?

 

https://pcsupport.lenovo.com/us/zh/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e590...


Hi Amy,

 

I have the latest ver 1.15, but I have to mention that I have tried all of the previous versions as well and the issue was the same.

 

Thanks

paulrev
Fanfold Paper
Posts: 5
Registered: ‎08-11-2019
Location: DE
Views: 484
Message 22 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue

I bought a Lenovo E490 with Radeon RX550X and its not performing at all. I have huge freezes/lags every 5 seconds in csgo (lowest settings). It looks exactly like in gappy_ps videos.

 

I did a Furmark test and the GPU didnt get over 63 degrees celcius. I think we all agree that this is probably caused by the gpu throtteling of a newer bios version. It would be nice to have an option to disable throtteling. (I have Bios version 1.14)

 

 

There has been a test of the E480 model (i know its not the same) that clearly states the gpu performance has been massively reduced with bios version 1.4 and is pretty much useless.

https://www.notebookcheck.net/ThinkPad-E480-i5-8250U-RX-550-Laptop-Review.280524.0.html

Tomy_Silver
Punch Card
Posts: 32
Registered: ‎07-28-2019
Location: EG
Views: 450
Message 23 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue


@AmyYu wrote:

I will feedback to the BIOS owner and see if anything can help you to solve this problem.


Hi Amy,

 

Can you confirm that Phoenix Technologies Ltd. here is the owner of this BIOS?

 

Thanks

Lenovo Employee AmyYu
Lenovo Employee
Posts: 50
Registered: ‎09-23-2017
Location: CN
Views: 413
Message 24 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue

I already reported this phenomenon to our BIOS owner in LENOVO. 

Please do not falsh BIOS which is not downloaded from LENOVO SUPPORT page in case it cause some problem to your machine.

 

As for the solution, still need to wait for the enginner's feedback. Please keep patient with it.

Once I get more information, I will keep you posted.

Tomy_Silver
Punch Card
Posts: 32
Registered: ‎07-28-2019
Location: EG
Views: 371
Message 25 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue


@AmyYu wrote:

I already reported this phenomenon to our BIOS owner in LENOVO. 

Please do not falsh BIOS which is not downloaded from LENOVO SUPPORT page in case it cause some problem to your machine.

 

As for the solution, still need to wait for the enginner's feedback. Please keep patient with it.

Once I get more information, I will keep you posted.


Thank you Amy, I sill surely stick with your advise and will never try any BIOS from other supplier but Lenovo Support

Lenovo Employee AmyYu
Lenovo Employee
Posts: 50
Registered: ‎09-23-2017
Location: CN
Views: 256
Message 26 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue

could you please help to check two driver version in device manager?

RAdeon(TM)RX 550X version , whether it is 26.20.11026.12?

Lenovo intelligent Thermal Solution version, whether it is 1.0.1.330?

 

If possible, please also send me your picture, thank you so much.

Tomy_Silver
Punch Card
Posts: 32
Registered: ‎07-28-2019
Location: EG
Views: 246
Message 27 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue


@AmyYu wrote:

could you please help to check two driver version in device manager?

RAdeon(TM)RX 550X version , whether it is 26.20.11026.12?

Lenovo intelligent Thermal Solution version, whether it is 1.0.1.330?

 

If possible, please also send me your picture, thank you so much.


Hi Amy,

 

HYG, graphics card driver is newer though (updated from AMD) but I can confirm the same stuation with the latest on Lenovo site as well.

 

2019-08-27_6-05-08.jpg
2019-08-27_6-06-26.jpg

 

Thanks,

Hatem

Lenovo Employee AmyYu
Lenovo Employee
Posts: 50
Registered: ‎09-23-2017
Location: CN
Views: 242
Message 28 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue

The AMD  graphic driver version is 26.20.11026.12 on LENOVO SUPPORT.

Could you please uninstall your driver and install this one and check whether your issue still exited?

https://pcsupport.lenovo.com/us/zh/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e590...

 

Tomy_Silver
Punch Card
Posts: 32
Registered: ‎07-28-2019
Location: EG
Views: 225
Message 29 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue


@AmyYu wrote:

The AMD  graphic driver version is 26.20.11026.12 on LENOVO SUPPORT.

Could you please uninstall your driver and install this one and check whether your issue still exited?

https://pcsupport.lenovo.com/us/zh/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e590...

 


I uninstalled the newer ver, installed the supported one, set LOL and PES19 on high performance from AMD settings and the performance was really bad as discussed earlier.

2019-08-27_7-15-01.jpg

 

Then I disabled the graphics card and started having a normal performace.

 

Thanks,

Hatem

Lenovo Employee AmyYu
Lenovo Employee
Posts: 50
Registered: ‎09-23-2017
Location: CN
Views: 216
Message 30 of 77

Re: Thinkpad E590 - Radeon RX 550 performance issue

Could you please provide the MTM of the machine? you can press Win+R and input 'msinfo32' and check the system model.

 

Besides, could you please record a video when you playing a game in order to show the problem accurately?

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