04-22-2015 09:48 AM
I have a user that purchased a Lenovo laptop and is having problems downloading drivers to support the machine now that it has Windows 7 (via Volume Licensing) on it. When running System Update after Windows updates, it will tell me that "There are no drivers that are applicable" when I know for a fact that he does not have touchpad software or the ability to light up his keyboard. When trying to install the Synaptics UltraNav Touchpad Driver it will tell me that a touchpad doesn't exist.
Any help would be great,
04-26-2015 05:50 PM
Good day and welcome to the community.
Please confirm whether the machine in question is one of this type (model code number may be slightly different):
If so, then we can move your thread to the 'non-ThinkPad' Edge subforum.
Also, if it's one of this family, then applicable drivers can be found here:
Please do let us know.