07-11-2012 03:02 AM
I had ordered a Lenovo Thinkpad Edge E430. First, delivery was delayed by 1 week later when I checked the machine, mouse pad and track pad were not working.
I tried reinstalling drivers, checked BIOS settings. There was no mention of Mouse & TrackPad in Control Panel.
Atlast, I raised a case with Lenovo customer care.
It has been almost 2 weeks, nothing is moving. Any time I call, same response they arr investigating the root cause.
I am fed up with this service. I would suggest to others please think twice before falling into Lenovo trap.
07-11-2012 07:56 AM - edited 07-11-2012 07:58 AM
hum that sounds bad.
But check your Private Message.
12-30-2012 07:46 AM
01-02-2013 06:14 PM
Anytime you recieve a Lenovo product that does not work when you pull it out of the box you should always contact Lenovo and let them know and replace it.
Letting Lenovo know helps minimize the chances of it happening again.
If you are still within your first 30 days call:
Questions after you buy
Monday - Friday 9am - 7pm EST
Please have you machine type, serial number and proof-of-purchase available when talking to the representative.