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shyguy
What's DOS?
Posts: 1
Registered: ‎05-08-2013
Location: California
Views: 378
Message 1 of 2

Thinkpad Edge E520 freezing issues

My e520 laptop recently began freezing on me on startup. I noticed the other night when I turn on my laptop, all is fine and I wait for it to boot up..Then when I go to click on anything (folder/browser icon, etc) on the desktop, the screen and keyboard just completely freezes and I am unable to press anything or click out. This has been happening with increased regularity and the only option I have is to manually hold down on the power button and see if the next boot up will present me with the same issue. I am finding that I have to manually reboot 6, 7, 8, 9 times for this freezing issues to go away. I have scanned the laptop for any viruses, etc. and all seems fine. What can be the issue here? Any council or expertise on this subject will be greatly appreciated!

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 339
Message 2 of 2

Re: Thinkpad Edge E520 freezing issues

Hi, shyguy

 

I would recommend doing a hardware scan on your disk drive and your RAM to see if either of them are experiencing hardware faults. This can be done using the BIOS hardware scans. To access these tests, turn on the computer and tap Enter a few times to interrupt normal startup. When the menu appears, press F10 to diagnose hardware. This should open up another program. I would run the Quick Memory Test and the Quick Storage Device Test with all options selected. After running these, please post your results and we can can go from there.

 

Thanks in advance,

Adam

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