02-10-2013 07:07 PM
I just purchased a Thinkpad Edge E530c 33662UU Laptop. I have had it for one day now and it will not connect to my wireless network. My wife is currently online with her laptop so the router is working (although I did reset it anyhow). I ran troubleshoot and it didn't fix anything. My network is showing up under available networks and it says I'm connected. But it also says no internet access. Any ideas? Thanks in advance!
02-12-2013 01:30 PM - edited 02-12-2013 01:32 PM
I have a few questions that will help in resolving this issue:
What operating system are you running? Also, what computer and operating system is your wife using? What type of router are you using?
Also, I would recommend making sure all the drivers and software for your machine is up to date, which can all be found here.
Hope it helps,
02-12-2013 08:22 PM
Thanks for responding Gamloi7! My wife has a Lenovo Thinkpad Edge E530 3259CTO with Windows 7 Home Premium. On her stats it says Integrated WiFi wireless LAN adapters: Thinkpad 1x2 b/g/n. I have (the problem computer) Lenovo Thinkpad Edge E530 33662UU Windows 7 Professional with 802.11b/g/n Wireless LAN.
We have an Xfinity router/modem. The one that comcast gives to their customers.
I installed the newest driver update: Broadcom BCM43142 Wireless LAN Driver (802.11b/g/n). It did nothing. But it is from December 7 2012, 3 months before I purchased my computer. I also ran trouble shoot again after installing the driver update, to no avail.
02-13-2013 06:29 PM
Hi again, trevclark
Are you able to connect to the network, but not the Internet, or do you get zero connectivity? Are you able to see your network, or any others for that matter? Finally, have you tested the connectivity elsewhere to see if it is with only your router that this occurs?
Thanks in advance,
02-14-2013 01:48 PM
There are a few things you could try to hopefully fix this. It sounds like it is a settings issue since the card can actively scan and connect to the networks, but fails at connecting to the Internet.
Firstly, you could make a new User account on your machine. This will create the default settings for Windows to connect. Make a new Administrator account and try to connect from there.
Secondly, if that does not work, open a Command Prompt window and type ipconfig /release and hit Enter. Then type ipconfig /renew and hit Enter.
Finally, if none of the above work, we can try resetting the TCP/IP stack on the machine. Open a Command Prompt window again and type netsh int ip reset reset.log and hit Enter. Then type netsh winsock reset catalog and hit Enter,
Best of luck. Let me know how it goes,
02-15-2013 07:46 PM
So I set up a new user and it still did not let me connect.
So I opened the command prompt as the admin and typed the first set of commands.
It read: No operation can be performed on Local Area Connection while it has its meda disconnected. An error occured while renewing interface Wireless Network Connection: unable to contact your DHCP server. Request has timed out.
I then typed the first of the second set of commands and it read:
Reset Global Ok! Reset Interface Ok! Restart computer to complete action.
Then I typed the second command: Succesfully reset catalog. Restart computer to complete action.
I restarted my computer and Now it still will not connect to the internet.
Thanks for your help!
02-17-2013 08:19 PM
Hi again, trevclark
Connect to your wireless network and then open up a Command Prompt window. In this window, please type ipconfig /all This will generate a list of all networking properties on your machine. You may wish to use a basic photo editing program (Snipping Tool, Paint, etc.) to edit any personal information out of this. After doing this, please post this image so we can further investigate this issue.
Thanks in advance,