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trevclark
Paper Tape
Posts: 4
Registered: ‎02-10-2013
Location: Kenmore WA
Views: 4,022
Message 1 of 8

Thinkpad Edge Wireless connectivity issue

I just purchased a Thinkpad Edge E530c 33662UU Laptop.  I have had it for one day now and it will not connect to my wireless network.   My wife is currently online with her laptop so the router is working (although I did reset it anyhow).  I ran troubleshoot and it didn't fix anything.  My network is showing up under available networks and it says I'm connected.  But it also says no internet access.  Any ideas? Thanks in advance!

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 4,000
Message 2 of 8

Re: Thinkpad Edge Wireless connectivity issue

Hi, trevclark

 

I have a few questions that will help in resolving this issue:

 

What operating system are you running? Also, what computer and operating system is your wife using? What type of router are you using?

 

Also, I would recommend making sure all the drivers and software for your machine is up to date, which can all be found here.

 

Hope it helps,

Adam

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trevclark
Paper Tape
Posts: 4
Registered: ‎02-10-2013
Location: Kenmore WA
Views: 3,985
Message 3 of 8

Re: Thinkpad Edge Wireless connectivity issue

Thanks for responding Gamloi7!  My wife has a Lenovo Thinkpad Edge E530 3259CTO with Windows 7 Home Premium. On her stats it says Integrated WiFi wireless LAN adapters: Thinkpad 1x2 b/g/n. I have (the problem computer) Lenovo Thinkpad Edge E530 33662UU Windows 7 Professional with 802.11b/g/n Wireless LAN.

 

We have an Xfinity router/modem. The one that comcast gives to their customers.

 

I installed the newest driver update: Broadcom BCM43142 Wireless LAN Driver (802.11b/g/n). It did nothing. But it is from December 7 2012, 3 months before I purchased my computer.   I also ran trouble shoot again after installing the driver update, to no avail.

 

 

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 3,968
Message 4 of 8

Re: Thinkpad Edge Wireless connectivity issue

Hi again, trevclark

 

Are you able to connect to the network, but not the Internet, or do you get zero connectivity? Are you able to see your network, or any others for that matter? Finally, have you tested the connectivity elsewhere to see if it is with only your router that this occurs?

 

Thanks in advance,

Adam

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trevclark
Paper Tape
Posts: 4
Registered: ‎02-10-2013
Location: Kenmore WA
Views: 3,963
Message 5 of 8

Re: Thinkpad Edge Wireless connectivity issue

Yes I am able to connnect to the network. Just not the internet. I can see other networks. I have taken it to my school to try and connect but it did not.

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 3,942
Message 6 of 8

Re: Thinkpad Edge Wireless connectivity issue

Hi, trevclark

 

There are a few things you could try to hopefully fix this. It sounds like it is a settings issue since the card can actively scan and connect to the networks, but fails at connecting to the Internet. 

 

Firstly, you could make a new User account on your machine. This will create the default settings for Windows to connect. Make a new Administrator account and try to connect from there.

 

Secondly, if that does not work, open a Command Prompt window and type ipconfig /release and hit Enter. Then type ipconfig /renew and hit Enter

 

Finally, if none of the above work, we can try resetting the TCP/IP stack on the machine. Open a Command Prompt window again and type netsh int ip reset reset.log and hit Enter. Then type netsh winsock reset catalog and hit Enter,

 

Best of luck. Let me know how it goes,

Adam

 

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trevclark
Paper Tape
Posts: 4
Registered: ‎02-10-2013
Location: Kenmore WA
Views: 3,918
Message 7 of 8

Re: Thinkpad Edge Wireless connectivity issue

So I set up a new user and it still did not let me connect.

 

So I opened the command prompt as the admin and typed the first set of commands. 

It read:  No operation can be performed on Local Area Connection while it has its meda disconnected. An error occured while renewing interface Wireless Network Connection: unable to contact your DHCP server.  Request has timed out.

 


I then typed the first of the second set of commands and it read:

Reset Global   Ok!   Reset Interface Ok!  Restart computer to complete action.

 


Then I typed the second command: Succesfully reset catalog. Restart computer to complete action.

 


I restarted my computer and Now it still will not connect to the internet.

 

Thanks for your help!

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 3,891
Message 8 of 8

Re: Thinkpad Edge Wireless connectivity issue

Hi again, trevclark

 

Connect to your wireless network and then open up a Command Prompt window. In this window, please type ipconfig /all This will generate a list of all networking properties on your machine. You may wish to use a basic photo editing program (Snipping Tool, Paint, etc.) to edit any personal information out of this. After doing this, please post this image so we can further investigate this issue.

 

Thanks in advance,

Adam

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